Requirement: There are several scenarios where it is necessary to load sites or other entities with technician scope for requesters. In such cases, a combination of a callback function and Field Form Rules(FAFR) scripts can be utilized. Steps to ...
Scenario: When we have an active session in the web browser, we're unable to log in via mobile. Fix: We will skip the verification of concurrent login when the request is made through mobile. Resolution: The fix for the issue has been attached with ...
Issue: The changes made in Admin > Translation is not reflected in TFA pages, like changing from Google Authenticator to Microsoft Authenticator. Workaround: Unzip the i18n_fix_<fw_ver>.zip file Place the i18n_fix_<fw_ver>.fjar file in <sdp>/fixes ...
Issue: Below script is used in the Zia Bot custom Actions to view the last five requests of that respective user. This is achieved by setting the row_count property in the input_data's list_info property of API. But in Zia Bot client handling, this ...
Issue: Zia request reopening not working due to the presence of email headers in the email despite adding those headers in outlookHandler.txt Fix: The newline characters and other white spaces are trimmed while reading the email headers in Signature ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.9 - Build - 14900. Enhancements SCP-7070 : Embed Zia Bot in external websites SCP-7072 : Zia Approval Prediction - Need Clarification SCP-7206 : ChatGPT Integration and more....
Good day folks ! We are excited to announce enhancements to the Red Hat Patch Management workflow in our product, designed to streamline and automate key processes for our enterprise customers. What’s New? Simplified Machine Nomination and Account Configuration:
Good day folks ! We are excited to announce enhancements to the Red Hat Patch Management workflow in our product, designed to streamline and automate key processes for our enterprise customers. What’s New? Simplified Machine Nomination and Account Configuration:
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14900. Major enhancements : SDPMSP-23986 : Embed Zia Chat Bot in external websites SDPMSP-23988 : ChatGPT Integration SDPMSP-23990 : Vendor Enhancements SDPMSP-23983
Good day folks ! We are excited to announce enhancements to the Red Hat Patch Management workflow in our product, designed to streamline and automate key processes for our enterprise customers. What’s New? Simplified Machine Nomination and Account Configuration:
Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have
Currently we need to disseminate everything that happens in a ticket to a specific group of non-technical people, so that they can be informed. That is, this forwarding can be set up automatically and it works for both provided and received responses.
hi i have laptops that not get all the time the patches during the automatic deployment windows can you add the option to patch them outside the deployment windows without force reeboot and that it will just notify the user that he need to reboot his
Hello. Good day. Your support to check this reported error on a LINUX RHEL 9.4 monitor. It indicates that it cannot collect data from network interfaces. Attached are a couple of screenshots of the error. Thanks for your help Regards
Hi, I am trying to create a custom script (my first), and I cant work out why its not working. There is no error or feedback and I cannot find any log to help me diagnose the problem. This is only a partial script at this point, whilst I figure out how