The latest service pack of ManageEngine IT360 for Release 10.5.0 (Build no. 10500) is now available in the table below. The list of features and fixes and enhancements done in this release is available in release notes.This service pack is for customers who are running build 10400. If you are in an earlier version, you will have to first upgrade to 10400, then upgrade to 10500.
New users can directly download the Full Build.
Note 2: It is mandatory to take a backup of the IT360 installation folder and the database of the production setup, before applying the Service Pack. Refer this link for details on taking a backup.
Note 3: MSP Edition customers: Apply the ppm file mentioned in the table below to upgrade to the latest service pack. The ppm file mentioned in the table below is common to both the Central Server and Probes. Follow the steps given in this page to apply this ppm on the Central Server and all the Probes.
Note 4: Enterprise Edition and Professional Edition customers: Click here to know the steps to upgrade to the latest Service Pack.
Note 5: This step is applicable if you have rebranded the IT360 system: You will have to rebrand the IT360 system post the upgrade to 10010.Upgrade path | Service Pack Download link |
---|---|
Customers using build no 10400 | Download Service Pack for Release 10.5.0 |
Customers using Build no. 10010 or 10020 or 10100 or 10110 or 10300 | Download Service Pack for Release 10.4.0 |
Customers using Build no. 9120 or 9130 or 10000 | Download Service Pack for Release 10.0.1 |
Customers using Build no. 9070, 9100 or 9110 | Download Service Pack for Release 9.1.3 |
Customers using Build no. 9040 to 9060 | Download Service Pack for Release 9.0.7 |
For customers using Build No. 9040 or above:
Now apply the ppm to the Primary Central Server / Professional Edition.
Now apply the ppm to the Standby Central Server / Professional Edition. Note: To start MYSQL DB of the ServiceDesk module: Go to <IT360-Home>/servicedesk/bin and execute the following command:
>startDB.bat <ServiceDesk MySQL DB port number>
[To know the ServiceDesk MySQL DB port number refer: MysqlServicedesk parameter (default 35566)] in <IT360-Home>/conf/port.propertiesHow to Locate the Build Number ?
In the ManageEngine IT360's Web Client, Click on the About link, You will find the Build Number mentioned under the Product Details section.
Need help ?
Want help with upgrading ManageEngine IT360 to the latest version? Please contact IT360 support team.