IT360 MSP

Download IT360 Service Pack 10.5.0 ( Build No. 10500 )

The latest service pack of ManageEngine IT360 for Release 10.5.0 (Build no. 10500) is now available in the table below. The list of features and fixes and enhancements done in this release is available in release notes.This service pack is for customers who are running build 10400. If you are in an earlier version, you will have to first upgrade to 10400, then upgrade to 10500.

New users can directly download the Full Build.

Note 1: It is mandatory to test the upgrade with all the latest data in a staging setup before upgrading in the production setup. Complete the upgrade of the Central Server and all the Probes before you put them back into production. [If such a situation arises when you cannot upgrade the Central Server and the Probes simultaneously, contact our support for assistance].

Note 2: It is mandatory to take a backup of the IT360 installation folder and the database of the production setup, before applying the Service Pack. Refer this link for details on taking a backup.

Note 3: MSP Edition customers: Apply the ppm file mentioned in the table below to upgrade to the latest service pack. The ppm file mentioned in the table below is common to both the Central Server and Probes. Follow the steps given in this page to apply this ppm on the Central Server and all the Probes.

Note 4: Enterprise Edition and Professional Edition customers: Click here to know the steps to upgrade to the latest Service Pack.

Note 5: This step is applicable if you have rebranded the IT360 system: You will have to rebrand the IT360 system post the upgrade to 10010.
Upgrade path Service Pack Download link
Customers using build no 10400 Download Service Pack for Release 10.5.0
Customers using Build no. 10010 or 10020 or 10100 or 10110 or 10300 Download Service Pack for Release 10.4.0
Customers using Build no. 9120 or 9130 or 10000 Download Service Pack for Release 10.0.1
Customers using Build no. 9070, 9100 or 9110 Download Service Pack for Release 9.1.3
Customers using Build no. 9040 to 9060 Download Service Pack for Release 9.0.7

[ How to locate Build No? ]

Note: You would require assistance from our support team to understand the migration path under the following two situations. Please be in touch with our IT360 support team.
  1. If you are below the 9040 version and want to upgrade to 9070
  2. If you are running IT360 in a High Availability mode with MS SQL backend
If none of the situations mentioned above are applicable to you, proceed with the instructions given below to apply the service pack.

Instructions to apply the Service Pack:

For customers using Build No. 9040 or above:

  1. Stop IT360 server [It is mandatory to take a backup of the IT360 installation folder and the database before applying the Service Pack. Refer this link for details on taking a backup.]
  2. Ensure all the ManageEngine IT360 related services and processes (java.exe, mysqld-nt.exe,wrapper.exe) are stopped. [Recommended to wait for a few minutes before moving to the next step]
  3. This step is applicable only if you have configured High Availability for the Central Server / Professional Edition with MySQL backend.
    • When you are applying the ppm to the Primary Central Server / Professional Edition, ensure that the MySQL DB of the monitoring module is NOT running. However, you have to start the MySQL DB of the ServiceDesk module of the Primary Central Server / Professional Edition. Also, ensure that the MYSQL DB of the monitoring module and the ServiceDesk module of the Standby Central Server / Professional Edition are NOT running.

      Now apply the ppm to the Primary Central Server / Professional Edition.

    • When you are applying the ppm to the Standby Central Server / Professional Edition, ensure that the MySQL DB of the monitoring module is NOT running. However, you have to start the MySQL DB of the ServiceDesk module of the Standby Central Server / Professional Edition. Also, ensure that the MYSQL DB of the monitoring module and the ServiceDesk module of the Primary Central Server / Professional Edition are NOT running.

      Now apply the ppm to the Standby Central Server / Professional Edition. Note: To start MYSQL DB of the ServiceDesk module: Go to <IT360-Home>/servicedesk/bin and execute the following command:

    >startDB.bat <ServiceDesk MySQL DB port number>

    [To know the ServiceDesk MySQL DB port number refer: MysqlServicedesk parameter (default 35566)] in <IT360-Home>/conf/port.properties
    • When you apply the ppm to the Primary Probe, ensure that the MySQL DB of the Standby Probe is NOT running.
    Same applies to the Standby Probe.
  4. Invoke the command prompt [if you are using Windows 2008, right click the Command Prompt icon and select "Run as Administrator" option].
  5. Change directory to <IT360-Home>/bin directory and execute updateManager.bat
  6. Browse and specify the path of the downloaded ppm and click Install.
  7. If you are in build number 9040, rename the following files / directories:
    • <IT360-Home>/logs
    • <IT360-Home>/mysql/data/<hostname>.err (applicable if you are using MySQL)
    • <IT360-Home>/servicedesk/mysql/data/<hostname>.err (applicable if you are using MySQL)
    This renaming is required as we have introduced a new feature "Diagnostics" that could scan these [old] files and raise false diagnostics alerts
  8. Start the IT360 server.
  9. This step is applicable if you have configured AD synchronization: Reconfigure the AD synchronization interval again and also initiate a AD synchronization. 
  10. This step is applicable if you have rebranded the IT360 system: You will have to rebrand the IT360 system post the upgrade to 10010.

How to Locate the Build Number ?

In the ManageEngine IT360's Web Client, Click on the About link, You will find the Build Number mentioned under the Product Details section.

Need help ?

Want help with upgrading ManageEngine IT360 to the latest version? Please contact IT360 support team.