A large telecommunication company based in Canada that provides a full range of telecommunications products and services including data, Internet protocol (IP), voice and wireless. They provides business value to its clients with innovative communications solutions delivered through a superior end-to-end customer experience. They manage more than 2000 network equipments, including routers, LAN switches, firewalls, application appliances, wireless access points, etc.
Given the dynamic nature of the business they were involved in - projects that involved migrating customer's existing IT/IP network infrastructures - they need to ensure end customer satisfaction. The typical customer's network they come across is one that is old, out of date, undocumented, and waiting for technology refresh and cleaning up.