ITSM SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE
Design, automate, deliver, and manage critical IT and business services with intelligence powered by GenAI
ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Embedded AI-capabilities—powered by proprietary AI-technologies, and other AI-solutions like OpenAI's ChatGPT and Microsoft Copilot—in ServiceDesk Plus enable service delivery teams to infuse intelligence within their existing ITSM practices and workflows seamlessly. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI.
High-value AI for ITSM, in every sense.
ServiceDesk Plus offers multiple native AI capabilities across all editions without any additional costs, enabling organizations to leverage AI-technologies without any impact on the ROI of their ITSM investments. Also, it enables IT teams to incorporate AI technologies effectively for a wide range of applications across their ITSM practices and touch points, all without extra efforts. From intelligent triaging of incoming requests to enabling smart zero-touch service orchestration by virtual support agents and knowledge discovery, ServiceDesk Plus has it all covered.
Get started on your AI journey now![Predictive AI for service management Predictive AI](images/predective-ai.png)
Efficiency
Predictive intelligence
Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine
Know more→![AI-powered virtual agent Virtual agent](images/virtual-agent.png)
Experience
Virtual support agent
On-demand handling of end user requests through text and voice conversations on Zia
Know more→![Generative AI GenAI-powered support](images/gen-ai-powered-support.png)
Knowledge
GenAI
Easy access to public knowledge, low-code script generation, response generation, and summarization of requests through ChatGPT and Microsoft Copilot
Know more→Recognized by multiple international analyst firms, consulting firms, and industry experts
ServiceDesk Plus, a world-class IT and enterprise service management platform
years of IT service management excellence, backed by a broad and deep IT management ecosystem, can help IT infrastructure and operations (I&O) teams orchestrate end-to-end IT management.
returns on IT service management investments made in ServiceDesk Plus, according to the Forrester's Total Economic Impact study.
distinct PinkVERIFY™ certified practices including IT asset, change, configuration, incident, problem, request, and release and deployment management.
Flexible editions to suit all maturity levels
Standard
Service desk for IT and non-IT teams
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Professional
Service desk with ITAM capabilities
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Enterprise
Unified service management platform
- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Frequently Asked Questions
The "OpenAI" name, the OpenAI logo, the "ChatGPT" and "GPT" brands, and other OpenAI trademarks, are property of OpenAI.