Minimize downtime by bringing in alarms, CI relationships, and application dependencies into ServiceDesk Plus
Convert network alarms from OpManager into tickets in ServiceDesk
Plus, with a simple email trigger or API level integration.
Notify your IT help desk technicians of any network outages, alarms, and subsequent ticket
creation in ServiceDesk Plus.
Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions.
Resolve incidents faster and implement risk-free changes by bringing in Layer 2 devices, virtual device hierarchies, and application dependency mapping into the CMDB in ServiceDesk Plus.
When the outage is resolved, automatically close incidents created in ServiceDesk Plus.
If you haven't downloaded OpManager yet, you can do it here.
Monitor Networks and Servers. Proactively Prevent Network Outages.
