In today's rapidly evolving IT landscape, incidents are inevitable. Having a solid incident management (IM) system is key to restoring normal operations quickly while minimizing impacts to the customers.
In this webinar, Shivaram P R will discuss ManageEngine's framework for modern IM, addressing how you can apply it in real-world scenarios like network downtime, cybersecurity attacks, and data breaches.
As a bonus, you will also learn how to:
- Build a strong foundation for modern IM
- Assemble a solid IM team
- Refine your root cause analysis (RCA)
- Establish a smooth system for incident communication
Questions about the webinar?
Write to us at academy@manageengine.com
About the speaker
Shivaram's expertise in process control comes from solid experience with audits, compliance, and IT operations. Working closely with Zoho in multiple product and operation teams over the years, he understands how to handle the nitty-gritty details of process control, and how to nurture IT processes for the better functioning of an organization. As part of ManageEngine Academy, a division of ManageEngine, he now helps customers solve their IT and process-related problems.
