DTAC automates most processes with ADManager Plus—here's how
About the Organization
DTAC (pronounced "Dee-Tak") is one of the largest telecommunications companies in Thailand, providing mobile, internet, and digital services to millions of customers. DTAC was founded in 1989 as Total Access Communication Public Company Limited and is headquartered in Bangkok, Thailand.
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Country
Thailand -
Telecommunications
Non-profit organization -
Employees
3000-5000
Business challenges
- An error-prone user provisioning and deprovisioning process.
- Inefficient and inaccurate reporting.
- Inability to automate daily tasks.
The Problem
One of DTAC's problems was managing its three domains simultaneously. The company was looking for a tool that automated AD management tasks, including creating and modifying users in bulk, scheduled reports, and automated summary reports. Veeraswamy Kameela, the end user computing (EUC) manager for DTAC, also wanted a solution that could easily perform AD operations like user onboarding and offboarding, as the current process was clumsy and error-prone.
The Solution
DTAC found its solution using ManageEngine's ADManager Plus. With ADManager Plus, the IT team could manage all three domains in a single window. They were able to integrate with HRMS applications, external databases, and help desk tools to streamline identity provisioning and deprovisioning, password resets, account unlocks, and other critical actions. The added enhancements helped them automate most tasks, making their jobs easier. They found the reports feature to be excellent and have used almost all the 150+ reports available in ADManager Plus to meet InfoSec audit requirements and management review purposes.
ADManager Plus also helped with task delegation by managing help desk technicians and providing audit support, as they could also update all the stake holders about the status of tasks at each stage of the workflow using real-time notifications.
The Outcome
With its simple configurations and ready-to-use features, Kameela and the team at DTAC implemented and began using ManageEngine's management and reporting solution, ADManager Plus, in no time.
When asked if he would recommend the solution to others, this is what Kameela had to say:
"Without any doubt ADManager Plus is a fantastic solution. I don't think any other tool can give this much comfort and security in handling AD user data and its operations."
About ADManager Plus
ManageEngine ADManager Plus is a web-based Windows Active Directory management and reporting solution that helps Active Directory administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks, like AD object backup and recovery, user account provisioning, and stale account management, and generates an exhaustive list of Active Directory reports, many of which are essential requirements for satisfying compliance audits. It also helps administrators manage and report on their Exchange Server, Microsoft 365, and Google Workspace environments—all from a single console.
