• Overview
  • Configuration

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Symphony AI

Optimize user management with SymphonyAI and AD integration

Identity provisioning

SymphonyAI is an AI-driven platform that helps organizations optimize business processes by providing predictive and generative solutions for data analytics, automation, and decision-making, leading to improved operational efficiency and insights. Integrating SymphonyAI with ADManager Plus enables organizations to synchronize user creation changes across AD, Exchange, Microsoft365 and other applications. By connecting SymphonyAI to AD using ADManager Plus offers organizations a streamlined approach to automating user lifecycle management and data-driven decision-making.

 

Automated user creation

Automatically create user accounts in AD, Exchange, and Microsoft 365 based on data and triggers generated within SymphonyAI.

 

Bi-directional sync

Configure ADManager Plus workflows to ensure user changes in both Active Directory and SymphonyAI are consistently synchronized across all integrated systems, allowing for accurate, up-to-date data flows in both directions.

 

How to integrate ADManager Plus and Symphony

Pre-requisites:

Please ensure to provide the bearer token to retrieve desired information and perform tasks in Symphony AI. Refer to Symphony AI API reference s for more details.

Privileges:

To import users (inbound action): Ensure the account used for authorization has permission to read all user accounts.

To perform any action or query in Symphony AI (outbound action): Ensure the account used for authorization has permission to perform the desired action.

Note: ADManager Plus comes with a preconfigured set of APIs that helps perform basic actions with the integration. If the action you require is not available, please gather the necessary API details from the Symphony AI API documentation to configure under inbound/outbound webhooks to perform the required actions.

Authorization configuration

  • Log in to ADManager Plus and navigate to the Automation tab.
  • In the left pane, under Configuration, click Application Integrations.
  • Under Enterprise Applications, click Symphony AI.
  • Toggle the Enable Symphony AI Integration button on.
  • In the Symphony AI Configuration page, click Authorization.
  • Perform the steps to generate Bearer token in Symphony AI and paste the Bearer token in the Value field.
  • Click Configure.

Inbound webhook configuration

Inbound webhook enables you to fetch user data from Symphony AI to ADManager Plus. The attribute mapping configured in this section can be selected as the data source during automation configuration. To configure an inbound webhook for Symphony AI:

  • Under Inbound Webhook, click Symphony AI Endpoint Configuration.

  • In the Endpoint Configuration tab, an endpoint, Symphony AI USERS ENDPOINT, comes pre-configured with an Endpoint URL, API Method, Headers, and Parameters fields to fetch user accounts from Symphony AI. If you would like to use this preconfigured endpoint, replace {Customer_URL} that of your Symphony AI instance in the Endpoint URL field. However, if you would like to use a new endpoint to import users, you can configure one using the + Add API endpoint button and filling in the required fields as per Symphony AI's API references. Click here to learn how.

    Note:

    • The API key value pair is preconfigured as a header for authenticating API requests as configured during Authorization Configuration.
    • Macros: You can add macros to your endpoint configuration to dynamically change it as per your requirement using the macro chooser component
    • Refer to Symphony AI's API references and configure additional headers and parameters, if required.

  • Once done, click Test & Save. A response window will display all the requested parameters that can be fetched using the API call. After verifying if the requested parameters have been called to action, click Proceed.

    Note:

    • Refer to Symphony AI's API references to know the Parameters that must be configured to fetch only specific parameters.
    • You can configure multiple endpoints for Symphony AI using the + Add API endpoint button. Click here to learn how.
  • Click Data Source - LDAP Attribute Mapping to match endpoints and to map AD LDAP attributes with the respective attributes in Symphony AI.

  • Click + Add New Configuration and perform the following:

    • Enter the Configuration Name and Description and select the Automation Category from the drop-down menu.

    • In the Select Endpoint field, select the desired endpoint and a Primary Key that is unique to a user (e.g. employeeIdentifier).

      Note: When multiple endpoints are configured, this attribute must hold the same value in all the endpoints.
    • In the Attribute Mapping field, select the attribute from the LDAP Attribute Name drop-down menu and map it with the respective attribute in Symphony AI.
    • If you would like to create a new custom format for this, click Add New Format.
    • Click Save.

Outbound webhook configuration

Outbound webhook enables you to send changes made in AD to Symphony AI, and carry out tasks in Symphony AI—all from ADManager Plus. The webhooks configured in this section can be included in Orchestration Templates, which in turn can be used during event-driven and scheduled automations. They can also be applied directly on desired users to perform a sequence of actions on them (Management > Advanced Management > Orchestration).To configure outbound webhooks for Symphony AI:

  • Under Outbound Webhook, click Symphony AI Webhook Configuration.
  • Click + Add Webhook.
  • Enter a name and description for this webhook.
  • Decide on the action that has to be performed and refer to Symphony AI's API references for the API details such as URL, and the headers, parameters, and other requirements that will be needed.
  • Select the HTTP method that will enable you to perform the desired action on the endpoint from the drop-down menu.
  • Enter the endpoint URL.
  • Configure the Headers, Parameters, and Message Type in the appropriate format based on the API call that you would like to perform.
  • Click Test and Save.
  • A pop-up window will then display a list of AD users and groups to test the configured API call. Select the desired user or group over which this API request has to be tested and click OK. This will make a real time call to the endpoint URL, and the selected objects' will be modified as per the configuration.
  • The webhook response and request details will then be displayed. Verify them for the expected API behavior and click Save.