Pricing Details

Pricing FAQs:

• How is RecoveryManager Plus licensed?

  RecoveryManager Plus is licensed through an annual subscription and includes the following components:

  1. Active Directory
  2. Azure Active Directory
  3. Hybrid Active Directory
  4. SharePoint Online
  5. OneDrive for Business
  6. Exchange Online/On-premises Exchange.
  7. Google Workspace.
  8. Zoho WorkDrive.

  Based on your backup needs, you can choose all or any specific components you need. Mentioned below are the licensing criteria for each component:

  Component		Criteria
  Active Directory	Active Directory	Number of enabled user objects in your AD environment
  	Azure Active Directory	Number of user objects in your Azure AD
  	Hybrid Active Directory	Number of enabled user objects in your on-premises AD environment and number of pure Azure user objects created in Azure environment
  SharePoint Online		Number of sites
  OneDrive for Business		Number of sites
  Exchange Online/On-premises Exchange.		Number of mailboxes
  Google Workspace		Number of users
  Zoho WorkDrive		Number of users

• Can I use RecoveryManager Plus to back up just any one component?

  Yes. The Active Directory, Azure Active Directory, SharePoint Online, OneDrive for Business, Exchange Online, Google Workspace, Zoho WorkDrive and on-premises components of RecoveryManager Plus are licensed individually. You can choose to purchase any one or all of the above components based on your requirement

• How is the Active Directory (AD) component of RecoveryManager Plus licensed?

  The licensing of your AD component differs based on your AD environment type.

  On-premises AD environment:

  If you have an on-premises AD environment, licensing is based on the number of enabled user objects. There are no restrictions to the number of Groups, Computers, OUs, or other AD objects that can be backed up using RecoveryManager Plus.

  If the Active Directory Component is purchased, the Domain Controller Backup module is also included. A maximum of 10 domain controllers per domain can be configured for backup if the AD component is purchasedIf the AD component is purchased, the Domain Controller Backup module is also included. A maximum of 10 domain controllers per domain can be configured for backup if you purchase the AD component.

  Microsoft Entra ID environment:

  If you have a Microsoft Entra ID (formerly Azure AD) environment, licensing is based on the number of enabled Microsoft Entra ID cloud users. There are no restrictions to the number of Groups or other Microsoft Entra ID objects that can be backed up using RecoveryManager Plus.

  Hybrid AD environment:

  If you have a hybrid AD environment, you can choose to back up your on-premises AD, Microsoft Entra ID, or both environments using RecoveryManager Plus. The pricing for each mode is dependent on the following components:

  1. If you want to back up just your on-premises AD component, licensing is based on the number of enabled user objects.
  2. If you want to back up your Microsoft Entra ID environment, licensing is based on the number of enabled Mircosoft Entra ID user objects and the number of sync-enabled on-premises AD users.
  3. If you want to back up both your on-premises AD and Microsoft Entra ID environments, licensing is based on the number of enabled user objects in your on-premises AD and the number of enabled Entra ID user objects. You do not require a separate license to back up sync-enabled on-premises AD users.

• How is the SharePoint Online/OneDrive for Business component of RecoveryManager Plus licensed?

  The SharePoint Online and OneDrive for Business components are licensed based on the number of sites you want to back up. 

• How is the Exchange (on-premises and/or Exchange Online) component for RecoveryManager Plus licensed?

  Depending on your needs, the Exchange component is licensed based on either of these models:

  1. Mailbox backup and restoration: It’s licensed based on the number of mailboxes you want to back up; you can backup mailboxes, perform granular restoration of mailbox items or entire mailbox restorations, and export mailboxes to PST format.
  2. Export to PST: This model will only allow you to export mailboxes to PST format and is licensed based on the number of mailboxes you want to export to PST format.

• How is the Zoho WorkDrive component for RecoveryManager Plus licensed?

  The Zoho WorkDrive component is licensed based on the number of users you want to back up. A single license allows you to back up and restore My Folder of your WorkDrive team. To back up the Team Folder, you'll need licenses for all users in the team.

• How is the Google Workspace component for RecoveryManager Plus licensed?

  The Google Workspace component is licensed based on the number of users you want to back up. A single license allows you to back up and restore both a user's mailbox and their drive.

• Should I have to get different licenses for my Active Directory groups and my computers?

  No. Licenses are based on the number of enabled users and not on any other AD objects.

• How do I find the number of user objects in my domain to purchase a license?

  To find the number of enabled users in your AD environment,

  1. Open PowerShell in your domain controller.
  2. Run the following command - (get-aduser -filter *|where {$_.enabled -eq "True"}).count.

• Does the license include inactive users such as the disabled users and account expired users?

  RecoveryManager Plus's Active Directory Component is licensed only based on Number of active user objects. By default, RecoveryManager Plus backs up all AD Objects including disabled user objects and account expired users.

• The number of AD and/or Entra ID objects being backed up has exceeded my licensed limits. Will I still be able to back up my AD and Entra ID environment?

  You can still back up your AD and Entra ID environments, but there will be a few limitations.

  You will not be able to:

  1. Edit backup settings
  2. Manually trigger backups
  3. Perform weekly scheduled domain controller backups
  4. Enable backups for more than one domain controller per domain
  5. Perform scheduled full backups for AD objects
  6. Perform bulk object restorations
  7. Perform rollback operations
  8. Add new AD domains/Entra ID tenants to RecoveryManager Plus

  To get back all these features, you can:

  1. Purchase additional licenses for the remaining user objects.
  2. Unselect certain OUs from the backup schedule to ensure you’re only backing up the number of objects as per your license.

For any other queries, please write to support request; we'll be happy to help.