Mobile Device Manager Plus On-Premise

    Integration with Mobile Device Manager Plus On-Premise

    This guide will show you how to integrate ManageEngine Analytics Plus with Mobile Device Manager Plus. The advanced analytics platform seamlessly integrates with Mobile Device Manager Plus, allowing you to create intuitive reports and live dashboards for a high-level view of all your managed devices.

    General

    1. What is Analytics Plus?
    2. What are the highlights of this integration?
    3. Who can set up this integration?

    Setup

    1. How do I install ManageEngine Databridge?
    2. How do I integrate Analytics Plus with Patch Manager Plus using ManageEngine Databridge?
    3. How long should I wait for my Mobile Device Manager Plus data to initially appear in Analytics Plus?
    4. What should I do when the data synchronization fails?
    5. What should I do when my Databridge is inactive?
    6. What should I do if my Databridge got deleted?
    7. How frequently can I synchronize my data?
    8. Can I edit the synchronization settings?
    9. Can I synchronize my Mobile Device Manager Plus company data instantly?
    10. How do I create custom reports over my Mobile Device Manager Plus data?
    11. Can I set up the Mobile Device Manager Plus integration in existing workspaces in Analytics Plus?
    12. Is it possible to create multiple Mobile Device Manager Plus integration setups in Analytics Plus?
    13. How do I remove this setup?

    Reporting Features

    1. What are the report types supported by Analytics Plus?
    2. Can I modify the pre-built reports created on integrating with Mobile Device Manager Plus?
    3. How do I create reports using fields/columns across different Mobile Device Manager Plus modules?
    4. What are formulas in reports?
    5. Is it possible to create custom formulas in Analytics Plus?
    6. Can I modify the tables imported from Mobile Device Manager Plus?
    7. Can I add new columns to the tables imported from Mobile Device Manager Plus?
    8. Can I import new tables into the Mobile Device Manager Plus workspace?
    9. Can I combine data from other sources with the data from Mobile Device Manager Plus, and create reports and dashboards?
    10. What are Query Tables?

    Sharing & Collaboration

    1. How do I share reports, dashboards, and tables in Analytics Plus?
    2. Why are my colleagues unable to access the reports I create?
    3. Can other users create reports using the tables in the Mobile Device Manager Plus workspace?
    4. Is it possible to share the same report to multiple users such that they each see different data?
    5. Can I export a report or a dashboard?
    6. How do I print the reports and dashboards created in Analytics Plus?
    7. Can I email reports and dashboards at scheduled times?
    8. Can I embed reports?

    Help & Support

    1. How do I get technical support on Analytics Plus?
    2. Can I have get a personalized demo of this integration?

    General

    1. What is Analytics Plus?

    Analytics Plus is a self-service business intelligence and analytics software that empowers you to transform complex IT data into actionable insights without the data scientists. It allows you to create intuitive reports and dashboards and collaborate with the team for informed decision-making.

    Analytics Plus offers the following important capabilities:

    • Import data from local files, web feeds, local and cloud databases.

    • Displays data in an easy-to-view excel format.

    • Build custom reports and dashboards easily, with the drag-and-drop report builder.

    • Visualize the reports in the form of charts, pivot tables , summary views, and tabular views. 

    • Organize and showcase the reports on dashboards along with KPIs.

    • Bring out the hidden insights in your data in seconds with Zia, Analytics Plus' intelligent analytics assistant powered by Machine Learning and Artificial Intelligence.

    • Create custom formulas using the built in formula engine that contains a wide range of mathematical, statistical and logical functions.

    • Share reports and dashboards with your colleagues easily, through a wide range of collaboration features. 

    • Export and publish reports and dashboards in various formats, and configure permissions and filters for the views.

    • Supports out-of-the-box integrations with a wide number of applications, to give you pre-built reports and dashboards on your application's data within minutes.

    2. What are the highlights of this integration?

    Analytics Plus offers out-of-the-box analytics using data from the following modules:

    • Deployment: Detailed information of the various restrictions and applications deployed.

    • Device Inventory: List of devices managed by Mobile Device Manager Plus.

    Advanced analytics on these modules provides a comprehensive analysis of all your managed devices through a unified outlook, with the ability to drill down into specifics and gain actionable insights.   

    3. Who can set up this integration?

    To set up the Analytics Plus and Mobile Device Manager Plus integration, the user should be an Administrator in Mobile Device Manager Plus, and an Account Administrator or Organization Administrator in Analytics Plus.

    Setup

    1. How do I install ManageEngine Databridge?

    Click here to learn more about ManageEngine Databridge. 

    2. How do I integrate Analytics Plus with Mobile Device Manager Plus using ManageEngine Databridge?

    Note: To import data from Mobile Device Manager Plus, you need to install ManageEngine Databridge. 

    3. How long should I wait for my Mobile Device Manager Plus data to initially appear in Analytics Plus?

    After setting up the integration, you might have to wait some time for the initial fetch to complete. Depending on the amount of data in your application, the reports and dashboards might take up to 5 minutes to display all the metrics. If you access the workspace before the initial fetch, it will not display any data.

    4. What should I do when the data synchronization fails?

    The synchronization of your Mobile Device Manager Plus data can sometimes fail, due to a variety of reasons. To resolve this, click the Data Sources option from the side panel and click the Re-Authenticate link. In the popup that appears, click Authenticate Mobile Device Manager Plus. Verify the Mobile Device Manager Plus URL, enter the regenerated API key, ‌select the required ManageEngine Databridge from the Databridge drop-down, and click the Authenticate Mobile Device Manager Plus button. 

    5. What should I do when my Databridge is inactive?

    If your Databridge is inactive, then start the Databridge to activate it.

    To start or stop the ManageEngine Databridge manually, follow the steps below.

    In Windows:

    • Open Windows Services and head to the ManageEngine Databridge service.
    • Click Start or Stop.

    In Linux and Mac:

    • Open the command prompt, and navigate to the ManageEngine Databridge folder.
    • Execute the StartServer.sh command.

    6. What should I do if my Databridge got deleted?

    If your Databridge got deleted, then click the Settings icon, navigate to the Manage Databridge tab, and click Download to add a new Databridge. Click here to know more.

    7. How frequently can I synchronize my data?

    You will be able to synchronize your data in the intervals mentioned below.

    • 3 hours
    • 6 hours
    • 12 hours

    8. Can I edit the synchronization settings?

    To edit the connection and synchronization settings, select Data Sources -> Mobile Device Manager Plus from the side panel. 

    The synchronization summary is displayed with the following data:

    • Last data sync status: Status of the most recent synchronization from Mobile Device Manager Plus.

    • Last data sync time: Time at which the most recent synchronization was completed.

    • Schedule: The frequency of data synchronization between Analytics Plus and Mobile Device Manager Plus.

    • Next Schedule time: Time at which the next data synchronization is scheduled to happen

    • Manual Sync done: Number of times the data has been manually synchronized in a particular day.

    To edit the setup, click the Edit Setup link, modify the settings as needed, and click Save.

    9. Can I trigger a synchronization of my Mobile Device Manager Plus data on-demand?

    Yes. To do this, select Data Sources -> Mobile Device Manager Plus from the side panel. In the Data Sources page that appears, click Sync Now.

     

    10. How do I create custom reports over my Mobile Device Manager Plus data?

    You can easily create custom reports in the form of charts, pivot tables, summary and tabular views in Analytics Plus. Click the corresponding links to learn more about creating reports. These reports can also be organized together to form intuitive dashboards. Refer this documentation to learn more about creating dashboards.

    11. Can I set up the Mobile Device Manager Plus integration in existing workspaces in Analytics Plus?

    Yes. Follow the steps below to do this.

    • Open the required workspace, click the Create button from the side panel, and select the New Table / Import Data option.

    • Select the Mobile Device Manager Plus tile in the Import Your Data screen that appears, and follow the setup procedure.

    12. Is it possible to create multiple Mobile Device Manager Plus integration setups in Analytics Plus?

    Yes. Follow the steps below to do this. 

    • Open the required workspace, click the Create button from the side panel, and select the New Table / Import Data option.

    • Select the Mobile Device Manager Plus tile in the Import Your Data screen that appears, and enter the details of the required Mobile Device Manager Plus account according to the usual setup procedure.

    13. How do I remove this setup?

    • Open the corresponding workspace, and click the Data Sources option from the side panel.

    • Click the Settings icon that appears on mouse over the data source's name, and select Remove Data Source.

    Reporting Features

    1. What are the report types supported by Analytics Plus?

    Analytics Plus supports a wide variety of reports, in the form of charts, pivot tables, summary views and tabular views. To know more about the various types of reports, click here. To know more about dashboards and KPI widgets, click here.

    2. Can I modify the pre-built reports created on integrating with Mobile Device Manager Plus?

    Yes. If you are the Server Administrator or a workspace administrator of the workspace in which the integration is set up, click the Edit Design button in a report's toolbar and make the required changes. If you are a user to whom a report is shared, save a copy of the report by clicking Save > Save As, and modify the copied version as needed.

    3. How do I create reports using fields/columns across different Mobile Device Manager Plus modules?

    Columns from different Mobile Device Manager Plus modules are joined by default. Therefore, reports can be created over this data by simply dragging and dropping the respective columns in the report builder. Click here to learn more about creating reports. 

    4. What are formulas in reports?

    Formulas are calculations that can be defined using the powerful formula engine in Analytics Plus, to create required reports. Refer this documentation to know more. There are also several default formulas created based on the Mobile Device Manager Plus modules. To view the default formulas, open the required table, click Add and select the Edit Formulas option.

    5. Is it possible to create custom formulas in Analytics Plus?

    Yes. Refer this documentation to learn more.

    6. Can I modify the tables imported from Mobile Device Manager Plus?

    The data from Mobile Device Manager Plus is synchronized with Analytics Plus automatically, and stored in the form of various tables. Therefore, it is not possible to add data or modify the existing data present in these tables.

    7. Can I add new columns to the tables imported from Mobile Device Manager Plus?

    No. However, you can add Formula Columns and Aggregate Formulas to these tables, to help create custom reports. Refer this documentation to know more.

    8. Can I import new tables into the Mobile Device Manager Plus workspace?

    To do this, open the Mobile Device Manager Plus workspace, click Create from the side panel and select the New Table / Import Data option. You can integrate with other applications, or choose to import data stored in local files, web URLs, local databases, and cloud databases. Click the corresponding links to know more.

    9. Can I combine data from other sources with the data from Mobile Device Manager Plus, and create reports and dashboards?

    Yes. To do this, import or add a new table to the Mobile Device Manager Plus workspace and define a lookup relationship between the added data and the existing data in the workspace. To define a lookup relationship between two tables, it is essential that the tables have at least one column in common between them. Follow the below steps to establish a lookup relationship.

    • Open the corresponding table, right click the column header and select the Change to Lookup Column option.

    • In the dialog that opens, select the column from the second table to look up.

    • Click OK.

    Click here to learn more about lookup columns. 

    10. What are Query Tables?

    Using query tables, Analytics Plus allows you to import the required data required by writing standard SQL queries. This feature also allows you to combine data from different tables, and create reports from the combined data. Refer this documentation to know more.

    Sharing & Collaboration

    1. How do I share reports, dashboards, and tables in Analytics Plus?

    You can share the out-of-the-box reports, dashboards and tables, and the ones you create, with other users easily. Refer this documentation to know more.

    2. Why are my colleagues unable to access the reports I create?

    The Mobile Device Manager Plus workspace can be accessed only by the administrator who set up the integration. To allow other users to access the out-of-the-box reports and dashboards, you can share the reports and dashboards as needed. Refer this documentation to know more. You can also share the entire workspace with a user. Refer this documentation to know more. 

    3. Can other users create reports using the tables in the Mobile Device Manager Plus workspace?

    Yes. To do this, share the required table with the users with the required permissions and filters. Refer this documentation to know more.

    4. Is it possible to share the same report to multiple users such that they each see different data? 

    Yes, you can do this by creating Variables. This allows you to share the report to several users, with associated filter criteria so that each user can access only the data specific to them. To learn more, refer this documentation.

    5. Can I export a report or a dashboard?

    Yes, you can export the report or dashboard in various formats such as CSV, EXCEL, PDF, HTML and image. To learn more, refer this documentation. 

    6. How do I print the reports and dashboards created in Analytics Plus?

    To do this, export the report or dashboard in the required format and print the exported file. To learn more about exporting a view in Analytics Plus, refer this documentation. 

    Note: To export a shared report or dashboard, the Export permission has to be enabled. Refer this documentation to learn more about permissions.

    7. Can I email reports and dashboards at scheduled times?

    Yes, you can easily set up email schedules. Refer this documentation to learn more.

    8. Can I embed reports? 

    Yes. You can easily embed reports and dashboards into websites, applications or blogs. Refer this documentation to know more.

    Help & Support

    1. How do I get technical support on Analytics Plus?

    Technical support is free for all users, even during the trial period. You can contact technical support through:

    You can also get answers straight from our community. 

    2. Can I have get a personalized demo of this integration?

    Yes, please register for a demo using the form on this page.

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