SSL Troubleshooting Tips

This section will help you to troubleshoot any SSL server certificate related issues that you might encounter in the product.

Error Messages

• Blocked Content
• Certificate Name mismatch
• Hostname mismatch
• Invalid Certificate
• Problem in trusting the security certificate

Blocked Content

Description:

This problem arises when AD360 is configured to use HTTPS under connection settings and integrated component is configured to use HTTP. As a result, you will not be able to access the component from the apps pane.

Resolution:

If AD360 is configured with HTTPS, then you must configure the integrated components to use HTTPS (SSL) to successfully access the components from the apps pane.

Certificate Name mismatch

Description:

This error occurs when the common name of the SSL Certificate doesn't exactly match the hostname of the server in which the component is installed.

Resolution:

Please get a new SSL certificate for the current hostname of the server in which the component is installed.

Hostname mismatch

Description:

This error occurs when the component’s SSL certificate is issued for a hostname that is different from the AD360’s hostname. For example, AD360 could be installed on a parent domain and the component could be running on a child domain.

Resolution:

In this scenario, you can configure a valid SSL wildcard certificate and apply it to both the component and AD360.

Invalid Certificate

Description:

This error occurs when the SSL certificate you have configured with the component is invalid. A certificate can become invalid if it has expired or other reasons.

Resolution:

Please configure the component to use a valid SSL certificate.

Problem in trusting the security certificate

Description:

This error occurs when any component integrated with AD360 is of an older build.

Resolution:

Upgrade all integrated components to the latest build to resolve this issue.