Assura simplifies compliance and AD monitoring with ADAudit Plus
About the Organization
Serving over 900,000 policyholders, Assura is Switzerland's leading health insurance firm that aims to offer its services via simple, transparent, and valuable interactions. By providing attractive premiums and insurance services, Assura aims to help patients navigate the complexities of the Swiss health system, thereby delivering elevated care, comfort, and efficiency to its customers.
-
Country
Switzerland -
Industry
Insurance -
Employees
1,001 - 5,000
Business challenges
- Ensuring compliance with external audit requirements
- Monitoring Active Directory and auditing changes within the environment
- Expediting the resolution of logon failures
The Problem
Prior to the implementation of ADAudit Plus, Assura found itself facing significant auditing and monitoring challenges. As a company subject to regular external audits, Assura needs prompt, precise, and verifiable information about changes made within its Active Directory (AD) groups. However, without a suitable solution, the task of manually extracting this information proved to be laborious and time-consuming.
"We are regularly audited by an external company and it was difficult to give them proof of [which] user was added in an AD group [and when]," reported Emanuel Jubin, IT admin at Assura, highlighting the strenuous and painstaking process of manual audit compliance.
Additionally, Assura needed a reliable solution for keeping a close eye on its critical administrative groups. The company's vast operations required a more efficient and dependable way to monitor activities and changes within these groups that could help them maintain a secure and well-regulated IT environment. Furthermore, the company was grappling with issues of logon failures, a problem that caused disruptions and delays in productivity and required a systematic resolution.
The absence of an effective, streamlined system to handle these challenges created a major gap in Assura's operational efficiency and regulatory compliance, emphasizing the need for a robust solution that could effectively address these concerns.
The Outcome
ADAudit Plus—the AD auditing module of ManageEngine's IAM solution AD360—proved to be a game-changer for Assura. ADAudit Plus' unique capabilities, such as tracking and reporting changes made in AD, became an indispensable asset for the company. This newfound ability not only significantly streamlined Assura's external audit processes but also provided it with a more reliable method to monitor activities within its critical administrative groups. Jubin confirmed, "ADAudit Plus helps us with external audits and monitoring critical administrative groups."
ADAudit Plus also provided Assura with enhanced reporting capabilities. The custom report creation feature of ADAudit Plus allowed Assura to generate tailored reports that directly catered to its specific requirements, allowing it to schedule these reports to be sent via email at suitable intervals. This automated, customized reporting system drastically reduced manual labor and facilitated smoother, more efficient audit processes.
In terms of user monitoring capabilities, ADAudit Plus proved highly effective in tracking logon activities and swiftly addressing logon failure issues, thereby minimizing disruption and improving the overall productivity of the company.
The customer support provided by the ADAudit Plus team also received high praise from Assura. The responsiveness and proficiency of the team in resolving a range of issues, including upgrades, migration of the installation to a new server, and addressing issues with log collection from AD, further solidified Assura's positive experience with ADAudit Plus.
Reflecting on Assura's experience with ADAudit Plus as an AD auditing solution, Jubin expressed great satisfaction, stating, "It's a great tool that helps a lot to centralize all the AD events. I couldn't work without it now that I know this solution." With an overall rating of eight out of ten and a perfect score for recommendation likelihood, Assura's experience underscores the effectiveness of ADAudit Plus in streamlining auditing processes, enhancing security, and achieving compliance.
About ADAudit Plus
ADAudit Plus is a UBA-driven auditor that helps keep your AD, Azure AD, file systems (including Windows, NetApp, EMC, Synology, Hitachi, Huawei, and Amazon FSx for Windows), Windows servers, and workstations secure and compliant. ADAudit Plus transforms raw and noisy event log data into real-time reports and alerts, enabling you to get full visibility into activities happening across your Windows Server ecosystem in just a few clicks.
