UAE University witnesses a rise in employee productivity with ADSelfService Plus
About UAE University:
Founded in 1976, UAE University is a comprehensive, research-intensive university enrolling about 15,000 national and international students. Credited as the flagship university of the UAE, UAE University offers a full range of accredited, high-quality graduate and undergraduate programs across nine disciplines: business and economics, education, engineering, food and agriculture, the humanities and social sciences, IT, law, medicine and health sciences, and science.
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Country
United Arab Emirates -
Industry
Education -
Organization size
1,001-5,000 employees
Business challenges:
Lack of a credential management system: Being an educational institution, UAE University needed a solution that streamlines credential management tasks, such as password resets and account unlocks, across their organizational workforce with minimal manual intervention.
The Problem:
Before integrating ADSelfService Plus into their IT infrastructure, UAE University encountered significant challenges in credential management. Nithin Damodaran, senior systems engineer at UAE University, highlighted the pressing need for a solution that streamlines password change and reset operations while enhancing overall security. The organization was also looking to enforce MFA for its users. After a thorough evaluation, UAE University selected ManageEngine's ADSelfService Plus, with its flexible features and user-friendly administrative interface playing a pivotal role in finalizing the agreement.
The outcome
Following a deployment process described as a "smooth and easy one" by Damodaran, the implementation of ADSelfService Plus marked the inception of a streamlined password management system within UAE University's day-to-day operations. With the solution's self-service password reset feature enabling employees to resolve password resets without the need of help desk assistance, Damodaran noted a remarkable reduction in password reset tickets. He recounted how they used to receive at least 15 tickets everyday before having ADSelfService Plus. Damodaran added that "[since the deployment of ADSelfService Plus], the volume of tickets has gone down to almost none." With self-service password reset becoming the norm at UAE University, the organization experienced a surge in employee productivity.
Furthermore, the implementation of ADSelfService Plus' password policy enforcer feature seamlessly aligns with the university's domain password policies, ensuring compliance and bolstering overall security. As UAE University utilizes ADSelfService Plus to elevate its operational effectiveness, Damodaran remarked that the solution's multi-factor authentication capabilities has become an indispensable function in the institution's security arsenal.
About ADSelfService Plus:
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
