Mandarin Oriental Hotel Group: Transforming IT infrastructure management with ADManager Plus
About the Organization
Established in the hospitality industry as a premier provider of luxury accommodations, the Mandarin Oriental Hotel Group (MOHG) owns and operates an impressive collection of the world's most exquisite hotels, resorts, and residences. Originating from Asia and flourishing into a globally recognized brand, MOHG presently manages 36 hotels and seven residences across 23 countries and territories. Each property encapsulates the group's oriental heritage while showcasing a distinct sense of place unique to its geographical location. With a promising number of hotels and residences under development, MOHG is a proud member of the Jardine Matheson Group and is poised for continued growth and excellence in the industry.
-
Country
Hong Kong -
Industry
Hospitality -
Employees
10,000+
Business challenges
- Establishing a standardized process for user creation and permissions
- Automating repetitive IT tasks to reduce human error and increase efficiency
- Producing comprehensive reports for a diverse set of locations
- Overcoming inefficiencies rooted in manual processes
- Implementing an effective system for customer support and delegation of tasks
The Problem
MOHG was dealing with a series of IT management challenges that were negatively impacting its business productivity. Predominantly, the manual processes employed for creating users and allocating permissions were overly time-consuming and presented risks for inconsistencies. Gabriel Cassi, the IT administrator at MOHG, stressed this issue, saying, "Our business operations were handicapped by cumbersome manual processes. Individual user creation and permissions assignment was not just time-intensive but also vulnerable to errors."
Additionally, a notable lack of automation for managing recurrent tasks was creating undue complexity. Without consistent templates for user creation, maintaining a standardized process became increasingly difficult. Cassi expressed their predicament, "Without automated workflows, executing routine tasks became laborious, and the absence of user creation templates compounded the complexity. We had to reinvent the wheel for every new user onboarding, which was inefficient and escalated the risk of discrepancies."
Compounding these issues was the need for detailed reporting. MOHG needed to monitor and manage its vast network of hotels effectively, but its existing solution fell short. Cassi added, "The challenge of generating detailed reports for our numerous hotels was persistent. We required a solution that could deliver concise yet comprehensive reports to ensure smooth operations."
Lastly, task delegation was a critical aspect of managing the organization's broad resources, and it needed a solution that could ensure effective and efficient delegation.
These accumulating challenges were forming a significant roadblock for MOHG's IT operations, prompting the company to look for a solution that could efficiently manage its Active Directory environment.
The Outcome
MOHG's decision to implement ADManager Plus significantly overhauled its IT management operations. The solution not only introduced automation for recurrent tasks but also established standardized user creation through the use of templates. Cassi voiced his satisfaction with these improvements, "ADManager Plus has proven revolutionary for us. Its automation features and the introduction of user creation templates have drastically enhanced our efficiency."
ADManager Plus also drew praise for its potent reporting feature, which effectively addressed the needs of all MOHG hotels. Cassi elaborated, "The reports generated by ADManager Plus are exceedingly effective, enabling all our hotels to streamline their reporting processes."
Moreover, MOHG acknowledged the exceptional customer support provided by ADManager Plus. Cassi specifically mentioned Shriaam K from the support team: "The customer support has been commendable, always eager to assist us. We've particularly enjoyed working with Shriaam K, and we appreciate his diligent efforts."
When it came to Active Directory management, Cassi endorsed ADManager Plus to the broader business community, expressing confidence in its potential to streamline operations further. Given an overall experience rating of eight and a recommendation score of nine, MOHG clearly expresses faith in ADManager Plus' potential.
As a key component within the ManageEngine AD360 suite, ADManager Plus remains steadfast in its commitment to empowering organizations, like MOHG, by simplifying their IT processes and enhancing their operational efficiency and resilience.
About ADManager Plus
ManageEngine ADManager Plus is a sophisticated web-based Windows Active Directory management and reporting solution that supports Active Directory administrators and help desk technicians in conducting their routine activities effectively. Equipped with an intuitive, user-friendly interface, ADManager Plus executes a variety of complex tasks such as AD object backup and recovery, user account provisioning, and stale account management, and delivers a comprehensive list of Active Directory reports, some of which are crucial for satisfying compliance audits. Furthermore, it enables administrators to manage and report on their Exchange Server, Microsoft 365, Google Workspace, and Active Directory environments, all from a single, unified console.
