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End of Support - Product Support Life Cycle Information

ManageEngine has announced the end of technical support for Analytics Plus build 5200 and below, effective from December 30, 2023. After every major release, we support legacy releases for a considerable period of time to help our customers upgrade to the latest build. We recommend customers to upgrade to the latest build to get the full benefit of new features, enhancements, bug fixes, and technical support.

Retired builds

Build numbers Release date Technical support/maintenance ends on
3050 and below January 30, 2017 April 10, 2018
3100 to 3500 March 09, 2017 July 10, 2019
4500 and below May 28, 2020 October 15, 2021
5200 and below December 26, 2022 December 30, 2023

Analytics Plus upgrade plan

 
Choose your existing build number
  • Build 5200
  • Build 5150
  • Build 5000 to 5140
  • Build 4600 to 4760
  • Build 4550 to 4595
  • Build 4510
  • Build 4350 to 4500
  • Build 3700 to 4310
  • Build 3600
  • Build 3500
  • Build 3200 to 3450
  • Build 3050 to 3140
  • Build 3040 and below
How to locate my build number?
 

Follow the step-wise sequence to upgrade to the latest build

  • 1You're on build 5200
  • 2Download and install service pack to move to build 5301
  • 3Download and install service pack to move to build 5400
  • 4Download and install service pack to move to build 5500
  • 5Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • 1You're on build 5150
  • 2Download and install service pack to move to build 5200
  • 3Download and install service pack to move to build 5301
  • 4Download and install service pack to move to build 5400
  • 5Download and install service pack to move to build 5500
  • 6Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 5000 to 5140
  • 2Download and install service pack to move to build 5150
  • 3Download and install service pack to move to build 5200
  • 4Download and install service pack to move to build 5301
  • 5Download and install service pack to move to build 5400
  • 6Download and install service pack to move to build 5500
  • 7Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 4600 to 4760
  • 2Download and install service pack to move to build 5000
  • 3Download and install service pack to move to build 5150
  • 4Download and install service pack to move to build 5200
  • 5Download and install service pack to move to build 5301
  • 6Download and install service pack to move to build 5400
  • 7Download and install service pack to move to build 5500
  • 8Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 4550 to 4595
  • 2Download and install service pack to move to build 4600
  • 3Download and install service pack to move to build 5000
  • 4Download and install service pack to move to build 5150
  • 5Download and install service pack to move to build 5200
  • 6Download and install service pack to move to build 5301
  • 7Download and install service pack to move to build 5400
  • 8Download and install service pack to move to build 5500
  • 9Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 4350 to 4500
  • 2Download and install service pack to move to build 4550
  • 3Download and install service pack to move to build 4600
  • 4Download and install service pack to move to build 5000
  • 5Download and install service pack to move to build 5150
  • 6Download and install service pack to move to build 5200
  • 7Download and install service pack to move to build 5301
  • 8Download and install service pack to move to build 5400
  • 9Download and install service pack to move to build 5500
  • 10Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 3700 to 4310
  • 2Download and install service pack to move to build 4350
  • 3Download and install service pack to move to build 4550
  • 4Download and install service pack to move to build 4600
  • 5Download and install service pack to move to build 5000
  • 6Download and install service pack to move to build 5150
  • 7Download and install service pack to move to build 5200
  • 8Download and install service pack to move to build 5301
  • 9Download and install service pack to move to build 5400
  • 10Download and install service pack to move to build 5500
  • 11Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

Follow the step-wise sequence to upgrade to the latest build

  • 1You're on build 3500
  • 2Please follow instructions in this link to move to build 3600. This will involve migrating your application to a new instance (on the same server). Since this step involves some complex steps, you can request for assistance by writing to analyticsplus-support@manageengine.com. One of our engineers will help you with the steps over a remote session.
  • 3Download and install service pack to move to build 3700
  • 4Download and install service pack to move to build 4350
  • 5Download and install service pack to move to build 4550
  • 6Download and install service pack to move to build 4600
  • 7Download and install service pack to move to build 5000
  • 8Download and install service pack to move to build 5150
  • 9Download and install service pack to move to build 5200
  • 10Download and install service pack to move to build 5301
  • 11Download and install service pack to move to build 5400
  • 12Download and install service pack to move to build 5500
  • 13Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 3200 to 3450
  • 2Download and install service pack to move to build 3500
  • 3Please follow instructions in this link to move to build 3600. This will involve migrating your application to a new instance (on the same server). Since this step involves some complex steps, you can request for assistance by writing to analyticsplus-support@manageengine.com. One of our engineers will help you with the steps over a remote session.
  • 4Download and install service pack to move to build 3700
  • 5Download and install service pack to move to build 4350
  • 6Download and install service pack to move to build 4550
  • 7Download and install service pack to move to build 4600
  • 8Download and install service pack to move to build 5000
  • 9Download and install service pack to move to build 5150
  • 10Download and install service pack to move to build 5200
  • 11Download and install service pack to move to build 5301
  • 12Download and install service pack to move to build 5400
  • 13Download and install service pack to move to build 5500
  • 14Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 3050 to 3140
  • 2Download and install service pack to move to build 3200
  • 3Download and install service pack to move to build 3500
  • 4Please follow instructions in this link to move to build 3600. This will involve migrating your application to a new instance (on the same server). Since this step involves some complex steps, you can request for assistance by writing to analyticsplus-support@manageengine.com. One of our engineers will help you with the steps over a remote session.
  • 5Download and install service pack to move to build 3700
  • 6Download and install service pack to move to build 4350
  • 7Download and install service pack to move to build 4550
  • 8Download and install service pack to move to build 4600
  • 9Download and install service pack to move to build 5000
  • 10Download and install service pack to move to build 5150
  • 11Download and install service pack to move to build 5200
  • 12Download and install service pack to move to build 5301
  • 13Download and install service pack to move to build 5400
  • 14Download and install service pack to move to build 5500
  • 15Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • 1You're on build 3040 or below
  • 2Download and install service pack to move to build 3050
  • 3Download and install service pack to move to build 3200
  • 4Download and install service pack to move to build 3500
  • 5Please follow instructions in this link to move to build 3600. This will involve migrating your application to a new instance (on the same server). Since this step involves some complex steps, you can request for assistance by writing to analyticsplus-support@manageengine.com. One of our engineers will help you with the steps over a remote session.
  • 6Download and install service pack to move to build 3700
  • 7Download and install service pack to move to build 4350.
  • 8Download and install service pack to move to build 4550
  • 9Download and install service pack to move to build 4600
  • 10Download and install service pack to move to build 5000
  • 11Download and install service pack to move to build 5150
  • 12Download and install service pack to move to build 5200
  • 13Download and install service pack to move to build 5301
  • 14Download and install service pack to move to build 5400
  • 15Download and install service pack to move to build 5500
  • 16Download and install service pack to move to build

How to locate my existing and latest build number?

Steps to upgrade Analytics Plus

To upgrade Analytics Plus from one build to another, follow the steps detailed in this documentation.

Note

FAQ

  1. What is 'End of technical support'?
    End of technical support only means technical assistance will not be available for the specified builds past the retirement dates. However, our engineers will assist you in upgrading to the latest build provided you have a valid AMS contract.
  2. Why should I upgrade?
    Upgrading to the latest builds will give you access to the latest features, enhancements and bug fixes.
  3. Is the upgrade done free of cost?
    All customers under a valid AMS contract are eligible for upgrades at no additional cost.
  4. My Analytics Plus subscription has expired. How can I upgrade?
    You have to renew your subscription before you can upgrade. Please write to sales@manageengine.com for a renewal price offer.
  5. How long will you provide support for older builds?
    Support will be provided for older builds (mentioned above) till the end of the support date.

Need help?

Want help with upgrading to the latest build of Analytics Plus? Please email us at analyticsplus-support@manageengine.com


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