ManageEngine
EULA

2. Purpose

The purpose and intent of this Website is to provide information on software products (the "Software") that we make available for download and purchase through the Website.

3. Download of evaluation version

We offer the Software for download on a free trial basis pursuant to an Evaluation License as set out in our End-User License Agreement set forth below ("EULA" or "Agreement"). Your use of the copy of the evaluation version of the Software is subject to the applicable terms and conditions of the EULA.

4. Purchase of commercial licenses

After the expiration of the evaluation period, you may obtain through the Website a commercial license of the Software pursuant to the annual subscription, perpetual, or if applicable, the free edition, as set out in the EULA. Your use of the copy of the Software is subject to the applicable terms and conditions of the EULA.

Your purchase of a commercial license is subject to any pricing or any special terms of sale that may be agreed between you and Distributor. You are responsible for providing Distributor with a valid credit card number or other acceptable means of payment to secure payment. Distributor reserves the right to cancel any order if the credit card number you provide is not valid.

2. Commercial license

Free Edition: Where applicable, if you choose to use the free edition beyond the Evaluation Period, Zoho grants you a non-exclusive, non-transferable, world-wide license to use the free edition of the Licensed Software for no cost in perpetuity.

Annual Subscription License: As part of your choosing annual subscription license, Zoho grants you a fee-bearing, nonexclusive, non-transferable, world-wide license to Use the Licensed Software including user documentation, updates and upgrades to which you are entitled as well as any plug-ins provided to you during the period of your subscription, provided that such access and Use of the Licensed Software is in accordance with the Single Installation License granted by Zoho. Under the annual subscription license, the Licensed Software is licensed only for a subscription period of one year. You must renew your license at least 10 days before the expiry of the subscription period in order to continue using the Licensed Software. If you do not renew the license, you agree to stop using the Licensed Software after end of the subscription period and remove the Licensed Software from your systems.

Perpetual License: As part of your choosing perpetual license, Zoho grants you a fee-bearing, nonexclusive, non-transferable, perpetual, world-wide license to Use the Licensed Software including user documentation, updates and upgrades to which you are entitled as well as any plug-ins provided to you, provided that such access and Use of the Licensed Software is in accordance with the Single Installation License granted by Zoho.

"Use" means storing, locating, installing, executing or displaying the Licensed Software according to the license procured by you.

"Single Installation License" means that the license key provided shall not be used for more than one concurrent Use of the Licensed Software.

3. Third-party products

The Licensed Software may contain software which originated with third-party vendors and without limiting the general applicability of the other provisions of this Agreement, you agree that (a) the title to any third-party software incorporated in the Licensed Software shall remain with the third-party which supplied the same; and (b) you will not distribute any such third-party software available with the Licensed Software, in any manner.

4. Restrictions on use

In addition to all other terms and conditions of this Agreement, you shall not: (i) install one copy of the Licensed Software on more than one server; (ii) remove any copyright, trademark or other proprietary notices from the Licensed Software or its copies; (iii) make any copies except for one back-up or archival copy, for temporary emergency purpose; (iv) rent, lease, license, sublicense or distribute the Licensed Software or any portions of it on a standalone basis or as part of your application; (v) modify or enhance the Licensed Software; (vi) use the Licensed Software in a computer-based services business or publicly display visual output of the Licensed Software or use the Licensed Software for the benefit of any other person or entity; (vii) reverse engineer, decompile or disassemble the Licensed Software; or (viii) allow any third parties to access, use or support the Licensed Software except employees, contractors,consultants or other third parties engaged by you to do any of the foregoing on behalf of you or for your benefit.

5. Technical support

As part of subscription license, Zoho provides support that includes email support for problem reporting, product updates, upgrades and online access to product documentation at no additional cost for the period of subscription. Technical support, including online access to product documentation, product updates, upgrades, service packs, email and phone support, is not included as part of perpetual license. You may purchase technical support services for perpetual license by paying the then current maintenance and support fee.

6. Updates and security patches

Zoho provides updates and security patches to the Licensed Software. You shall be responsible to promptly install such updates and security patches for optimal performance of the Licensed Software and to avoid any security exploitations through the Licensed Software. Further, it is the your responsibility to (a) periodically check and adhere to the security best practices guidelines and configure the Licensed Software as suggested in the security recommendations page for the Licensed Software; and (b) provide correct contact information in order to receive security related alerts and recommendations from Zoho. In cases where Zoho has announced End of Support for a particular version of the Licensed Software, no updates or security patches will be provided by Zoho after the End of Support date. "End of Support" means that the relevant version of the Licensed Software will no longer be supported by Zoho after the date specified.

7. Emergency mitigation mechanism

The Licensed Software includes a functionality that enables it to automatically implement appropriate vulnerability mitigation measures in the Licensed Software in case of critical security vulnerabilities, which may include but are not limited to modifying configuration settings or disabling the affected features or functionalities. You understand that Zoho will not provide any additional notice or obtain your prior permission before automatically implementing such Emergency Mitigations.

You further understand and acknowledge that the functionality for implementing Emergency Mitigations is enabled by default and that you have an option to disable it through the Licensed Software's user interface. In the event you disable this functionality, it is your responsibility to promptly install the security patches in the Licensed Software as and when Zoho notifies you about the availability of such security patches.

8. Ownership and intellectual property

Zoho owns all right, title and interest in and to the Licensed Software. Zoho expressly reserves all rights not granted to you herein, notwithstanding the right to discontinue or not to release any Licensed Software and to alter prices, features, specifications, capabilities, functions, licensing terms, release dates, general availability or characteristics of the Licensed Software. The Licensed Software is only licensed and not sold to you by Zoho.

9. Audit

Zoho has the right to audit your Use of the Licensed Software by providing at least seven (7) days prior written notice of its intention to conduct such an audit at your facilities during normal business hours.

10. Confidentiality

The Licensed Software contains proprietary information of Zoho and you hereby agree to take all reasonable efforts to maintain the confidentiality of the Licensed Software. You agree to reasonably communicate the terms and conditions of this Agreement to those persons employed by you who come into contact with or access the Licensed Software, and to use reasonable efforts to ensure their compliance with such terms and conditions, including but not limited to, not knowingly permitting such persons to use any portion of the Licensed Software for a purpose that is not allowed under this Agreement.

11. Warranty disclaimer

Zoho does not warrant that the Licensed Software will be error-free. Except as provided herein, the Licensed Software is furnished "as is" without warranty of any kind, including the warranties of merchantability and fitness for a particular purpose and without warranty as to the performance or results you may obtain by using the Licensed Software. You are solely responsible for determining the appropriateness of using the Licensed Software and assume all risks associated with the use of it, including but not limited to the risks of program errors, damage to or loss of data, programs or equipment, and unavailability or interruption of operations.

12. Limitation of liability

In no event will Zoho be liable to you or any third-party for any special, incidental, indirect, punitive or exemplary or consequential damages, or damages for loss of business, loss of profits, business interruption, or loss of business information arising out of the use or inability to use the program or for any claim by any other party even if Zoho has been advised of the possibility of such damages. Zoho's entire liability with respect to its obligations according to this agreement or otherwise with respect to the Licensed Software shall not exceed the fees paid by you for the Licensed Software during the 12 months prior to the event giving rise to such liability.

13. Indemnification

Zoho agree to indemnify and defend you from and against any and all claims, actions or proceedings, arising out of any claim that the Licensed Software infringes or violates any valid patent, copyright or trade secret right of any third-party; so long as you provide; (i) prompt written notice to Zoho of such claim; (ii) cooperate with Zoho in the defense and/or settlement thereof, at Zoho's expense; and, (iii) allow Zoho to control the defense and all related settlement negotiations. The above is Zoho's sole obligation to you and shall be your sole and exclusive remedy pursuant to this Agreement for intellectual property infringement.

Zoho shall have no indemnity obligation for claims of infringement to the extent resulting or alleged to result from (i) any combination, operation, or use of the Licensed Software with any programs or equipment not supplied by Zoho; (ii) any modification of the Licensed Software by a party other than Zoho; and (iii) your failure, within a reasonable time frame, to implement any replacement or modification of Licensed Software provided by Zoho.

14. Termination

This Agreement is effective until terminated by either party. You may terminate this Agreement at any time by destroying or returning to Zoho all copies of the Licensed Software in your possession. Zoho may terminate this Agreement for any reason, including but not limited to your breach of any of the terms of this Agreement. Upon termination, you shall destroy or return to Zoho all copies of the Licensed Software and certify in writing that all know copies have been destroyed. All provisions relating to confidentiality, proprietary rights, non-disclosure, and limitation of liability shall survive the termination of this Agreement.

15. Governing law and jurisdiction

If you are a resident of the United States or Canada, this Agreement shall be governed by and interpreted in all respects by the laws of the State of California, without reference to its conflict of laws' principles and you agree to submit to the personal jurisdiction of the courts in the Northern District of California. If you are a resident of any of the member states of the European Union, this Agreement shall be governed by and interpreted in all respects by the laws of the Netherlands without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts in Amsterdam. If you are a resident of the United Kingdom, this Agreement shall be governed by and interpreted in all respects by the laws of United Kingdom without any reference to its conflict of laws' principles and you agree to submit to the personal jurisdiction of the courts in the United Kingdom. If you are a resident of India, this Agreement shall be governed by and interpreted in all respects by the laws of the Republic of India without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts in Chennai, India. If you are a resident of Japan, this Agreement shall be governed by and interpreted in all respects by the laws of Japan without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of Yokohama District Court. If you are a resident of People's Republic of China, this Agreement shall be governed by and interpreted in all respects by the laws of People's Republic of China without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of People's Court of Haidian District, Beijing. If you are a resident of Mexico, this Agreement shall be governed by and interpreted in all respects by the laws of Mexico without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts in Mexico City. If you are a resident of Australia, this Agreement shall be governed by and interpreted in all respects by the laws of Australia without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts in Sydney. If you are a resident of any other country, this Agreement shall be governed by and interpreted in all respects by the laws of the Republic of Singapore without reference to conflict of laws' principles and you agree to submit to the personal jurisdiction of the courts in Singapore.

16. General

This Agreement constitutes the entire agreement between the parties, and supersedes all prior communications, understandings or agreements between the parties concerning the subject matter hereof. Any waiver or modification of this Agreement shall only be effective if it is in writing and signed by both parties hereto. If any part of this Agreement is found to be invalid or unenforceable, the remainder shall be interpreted so as to reasonable effect the intention of the parties.