ADCOM911 enhances public safety with advanced threat detection and monitoring using ManageEngine Log360
About the organization
The Adams County Communication Center, commonly known as ADCOM911, serves as the primary public safety dispatch for Adams County, Colorado. Established in 1974, ADCOM911 was created as a non-profit organization aimed at providing state-of-the-art communication and dispatch services to public safety agencies.
Over the years, ADCOM911 has evolved into a government authority while retaining its non-profit designation through the ADCOM Foundation. Currently, ADCOM911 serves over 500,000 residents, addressing both emergency and routine dispatch services for police, fire, and EMS. With an increasing population, ADCOM911 continues to expand its capacity, ensuring the highest level of communication and public safety for the county. Its mission remains clear: to become the premier public safety communications center in Colorado.
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Organization
ADCOM911 -
Country
USA -
Industry
Public safety
Breaking down the business requirements
Prior to implementing Log360, ADCOM911 recognized the need to enhance its cybersecurity measures due to several evolving challenges:
- Evolving cyberthreat landscape: The organization identified the necessity of strengthening its defenses in response to a ransomware attack, prompting a thorough evaluation of its security protocols.
- Need for enhanced visibility: As the complexity of threats increased, ADCOM911 sought improved visibility into its network activities to facilitate quicker detection and response to potential incidents.
- Efficiency in incident management: The team aimed to streamline its log management and analysis processes to enhance incident response times and support its commitment to public safety.
The solution: ManageEngine Log360
ADCOM911 started utilizing Log360 to meet its growing security needs with the following capabilities.
- Network security and threat management: Log360’s real-time monitoring allowed the company to identify threats such as repeated, failed authentication attempts and brute-force attacks, improving overall network security.
- Event correlation and real-time alerts: The ability to correlate events across its network and receive instant notifications about potential threats greatly enhanced ADCOM911's incident response capabilities. The team highlighted these as the most frequently used features, significantly reducing response times.
- Ease of integration: ADCOM911 found the integration of Log360 into its existing IT infrastructure straightforward. The process was smooth overall, and the implementation team provided ongoing support to ensure success.
Streamlined implementation and expert support
The implementation of Log360 was marked by smooth integration and ongoing expert support. The implementation team played a vital role in ensuring that ADCOM911's unique requirements were met throughout the deployment process. Regular meetings facilitated open communication, allowing for timely adjustments and guidance.
Layne Keegan, an ADCOM911 representative, shared insights on the support received during the implementation process:
"The fact that we were able to meet with the implementation team so often was probably the most helpful, just because it sort of kept us on track and always having an expert there to help us out was probably what made it go as quickly as well as it did."
The training provided during the implementation was another highlight. Keegan remarked on its effectiveness, noting that she felt confident in using the product and could even teach her coworkers:
"I think it was very helpful... I have a pretty good grasp on how to move around and use the product, and I am sure I could teach it to my coworkers."
Based on their experience, Keegan expressed a strong recommendation for the implementation service to others:
“I would recommend it. I think even though we're a pretty small organization, it was helpful to have somebody who's an expert in the product and has seen various kinds of networks and setups. So yeah, I think it would be helpful for most people... It's helpful to have somebody who's an expert in the product as well.”
This positive feedback underscores the value of having expert guidance during the implementation phase, ensuring that ADCOM911 could maximize the benefits of Log360 right from the start.
Outcomes and improvements
Following the implementation of Log360, ADCOM911 began detecting security threats within a week. Resolution times for detected threats varied based on complexity, but the organization experienced a marked improvement in its incident response capabilities. The security team has become more efficient in identifying and resolving issues, even with a relatively small team.
On a scale of one to ten, ADCOM911 rated Log360 as an eight, highlighting its ease of use and the substantial support received throughout the implementation. This positive feedback reflects the solution's effectiveness in enhancing the organization's cybersecurity measures.
About custom onboarding
Custom onboarding is a ManageEngine service that provides solution implementation to clients upon request. This service includes installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs.
About Log360
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. It combines threat intelligence, machine learning-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
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