Revealing the invisible: How Log360 transformed Globitech's cybersecurity landscape

Log360's features: A security administrator's dream come true

Log360 played a significant role in improving cybersecurity at Globitech. With the implementation of Log360, the team gained better visibility into user activities and network vulnerabilities which enabled them to implement up-to-date security standards efficiently and quickly.

"Before Log360, our users had a lot of operational freedoms that we didn’t know about, and this left our network open to a lot of vulnerabilities," Dell noted.

Some of the most valuable features of Log360, Dell notes, include the capabilities the company leverages utilizing other ManageEngine solutions, such as AD monitoring with ADAudit Plus, and the intuitive dashboards in EventLog Analyzer. Globitech also benefits from analytics, UEBA, and real-time incident response capabilities. These features are crucial for providing better insights into Globitech's network and addressing potential threats to its environment.

Tailoring Log360: Customizing for effective security threat detection

With the help of implementation through ManageEngine's Onboarding program, Globitech's IT team is able to fine-tune the solution's real-time alerting system to its IT environment without false positives which ensures the accurate timing of events. Moreover, Log360 has helped Globitech's IT team resolve security threats more efficiently, with Dell reporting, "About 30 minutes. It reported that data really quickly!"

Log360 to the rescue: Intercepting a cyberattack

In a particular incident, Dell was alerted to suspicious activity involving repeated logon attempts from a single account. With the assistance of Log360, she delved deeper into the issue, identifying the user account that was the source of the attempts, and the IT team further tracked down the specific computer that was being targeted for access. It was discovered that the Active Directory (AD) account in question was inactive, but hadn't been disabled or deleted. This raised concerns for the IT team about other possible security loopholes that could be exploited.

Most alarming was the detection of an attempt from an external source to utilize the inactive account's credentials in what appeared to be a brute-force attack. Upon recognizing this potential threat, Dell’s team deployed Log360 to swiftly act to implement measures that secures the company's AD. Thoroughly cleaning it and ensuring the inactive accounts were removed was their first step. The profile was also removed from computers it was trying to gain access to, thereby blocking any such future threats.

Utilizing Log360, the Globitech IT team has realized substantial time and cost savings along with improvements in productivity and efficiency. Moreover, Dell reported a remarkable 400% improvement in resolving IT tickets related to AD issues. The insightful incident detection and immediate remedial action serve as a testament to the invaluable role of Log360 in reinforcing the company's cybersecurity infrastructure.

Implementation Made Easy: The Benefits of Log360 with Onboarding

Dell's experience with Log360's implementation with the Onboarding service was positive, thanks to the strong partnership and customized setup offered by the product team. She highly recommends taking advantage of Log360's onboarding services for other organizations, stating, "It makes it much less stressful and saves so much time getting it accomplished in just a few sessions that could have taken our IT team months."

During the implementation process, Globitech team faced a few unexpected challenges, including issues with licensing changes and the need for infrastructure adjustments. However, the Log360 team was quick to respond and provide the necessary support.

"Our Log360 liaison was able to pull the appropriate teams needed to quickly resolve the issue so that we lost, maybe, like half a day in the setup. He knew who to get on the phone to get it resolved," Dell observed.

Satisfaction Guaranteed: How Log360 Exceeded Our Expectations

When asked to describe her team's experience with Log360 in one word, Dell had difficulty choosing just one to state her satisfaction.

This sentiment showcases the overall success of Log360 in addressing the IT system administrator's needs, overcoming challenges, and providing positive outcomes. Furthermore, Globitech team rated Log360 as a five out of five in terms of ease of use, indicating a high level of user-friendliness.

This case study highlights the pivotal role Log360 plays as a unified SIEM solution to meet the intricate needs of organizations like Globitech. The implementation of Log360 led to substantial enhancements in cybersecurity and operational efficiency. The tool provides a unique amalgamation of enhanced network visibility, efficient threat detection, and streamlined security operations. The potent combination of the Log360 Onboarding service, superior support, and smooth integration with existing infrastructure have made this solution cost-effective and user-friendly.

Globitech has reported impressive gains, with a 400% rise in the efficiency of resolving IT tickets, indicative of the value provided by Log360. The success of Log360 in this scenario is a testament to its ongoing relevance in the evolving cybersecurity landscape. Its demonstrated capabilities and commitment to exceptional service indicate that Log360 is primed to assist organizations in fortifying its digital fortresses, thereby ensuring its success in this digitally driven era.

About Log360

ManageEngine Log360, a comprehensive SIEM solution helps enterprises to thwart attacks, monitor security events, and comply with regulatory mandates. The solution comes bundled with a log management component that provides better visibility into network activity, incident management module that helps quickly detect, analyze, prioritize, and resolve security incidents, ML-driven user and entity behavior analytics add-on that baselines normal user behaviors and spots anomalous user activities, threat intelligence platform that brings in dynamic threat feeds for security monitoring and aids enterprises to stay on top of attacks. For more information about Log360, visit manageengine.com/log-management.

About Onboarding

Onboarding is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of the ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With Onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization and training based on the business needs.