Enroll iOS devices

Enrolling Devices is the first stage in managing a mobile device, this document will explain the various steps involved in enrolling the device.

You can choose to supervise devices, which can provide you with additonal control as well as extra configurations, which can be applied to secure the device. iOS devices can be supervised either through DEP or through Apple Configurator

Follow the steps mentioned below to enroll the devices.

Enroll devices

Follow the steps mentioned below to enroll the devices:

1. On the web console, click on Enrollment tab.
2. Click on Enroll Device and select iOS from the dropdown.
3. Provide the following details to initiate enrollment:
   1. If the admin wishes to complete the enrollment before handing the device to the user, select By Myself. If the admin wants to send the invite to the users, select Through User Invites.
   2. If by myself is chosen
      1. The Select User option will already be prefilled with the admin's information.
   3. If through user invites is chosen
      1. Select whether the user is to be notified using Email or using SMS. To know more about SMS enrollment, click here.
      2. Select User option must be filled with the user's email address and/or mobile number based on the notification type chosen.
   4. Owned by: The device is a COPE(Corporate Owner Personal Enabled Device) or BYOD(Bring Your Own Device).
   5. Assign to Group : The group to which the device is to be assigned to.
4. Click on Send Enrollment Invite to enroll to send the enrollment invite.

Users will be sent 2 mails, one for account creation with MDM (joining the organization) and the second with the enrollment invitation.

Enrollment Invitation will contain the instructions and the link to enroll the devices. Users need to follow the steps explained in email to complete the enrollment process. All enrolled devices will be listed in the Devices tab in the MDM console under Groups and Devices.

The pre-fetched user names given to the users during enrollment, can be modified by clicking the Edit icon provided against the user name in the enrolled devices list given in the Enrollment tab. This is useful to modify the existing user names to AD user names to provision AD-based profiles such as Exchange, E-mail etc., to the users. To edit the user names in bulk, refer this

Enroll additional devices for same user

You can enroll multiple devices for the same user. In case a user has more than one mobile device that needs to be managed, you can enroll those devices by following the steps mentioned below;

1. On the web console, navigate to Enrollment
2. Under Enrollment tab choose the User Name to whom you wanted to enroll the additional device
3. Under Actions click Enroll Additional Device
4. Specify the Notify By option as either email or SMS
5. Specify the Platform as iOS, Android or Windows
6. Specify the  Owned By type as Corporate or Personal and click Enroll

The mail to enroll additional device would be sent to the specified user.

SMS Enrollment

The admin can choose to either send out an SMS along with the email or just an SMS to users to enroll their devices.

Mobile Device Manager Plus MSP provides organization free SMS credits to enroll devices. An organization get 20% extra credits on the number of licensed mobile devices. For Example: An organization with 100 devices will have 120 free SMS credits.

Following are a few points to be kept in mind while using SMS enrollment:

1. Mobile Device Manager Plus MSP integrates with Clickatel and BulkSMS to send out SMS to the users.
2. Since bulk SMS providers are used, a user might not receive the SMS if they have enabled 'Do not Disturb' for their mobile numbers.
3. The sender ID differs from country to country and carrier to carrier and hence it is recommended to inform the users that they will be receiving an enrollment SMS to ensure that these SMS are not treated as spam. The sender name varies since some countries block SMS sent from foreign numbers.

Bulk Enrollment

This option facilitates you to enroll many devices at a same time. You can simply create a CSV file with the User Name, Domain Name, Email, Platform and Owned by details and upload the same. Multiple entries should be in separate lines. Refer the below mentioned CSV file for example

Sample CSV Format

EMAIL_ADDRESS,PLATFORM_TYPE,OWNED_BY,GROUP_NAME,UDID,DOMAIN,PHONE_NUMBER
andrew@mobiledevicemanagerplus.com,iOS,Personal,iOS_Group,00f0ba8f7a6c41cca9cc5fd6b7ee666b,Zoho,+91-12345

Note:

1. The CSV file should contain the following fields: Email Address, Platform Type, Owned By, Group Name and UDID.
2. UDID is applicable only for iOS devices
3. The fields Email Address and Platform Type are mandatory. All the other fields are optional. If not provided, default values will be taken.
4. The default values for various non-mandatory fields are:
   Owned By -- Corporate
   Group Name -- Default Group for given Owned By & Platform Type.
5. The first line of the CSV is the column header and the columns can be in any order. If the column value contains comma, it should be specified within quotes.

Follow the steps mentioned below, to enroll devices through Bulk Enrollment.

1. On the web console, navigate to Enrollment
2. Click Bulk Enrollment . A window opens, click Browse to upload the created CSV file and Import the same.
3. While uploading the CSV file select the notification mode as either email or SMS.

Enrollment mail will be sent to all the users listed in the csv file.

Enrollment process on iOS devices

The user, upon receiving the enrollment request, can enroll their device as mentioned below:

1. Users must open the tiny URL provided in the mail or SMS using Safari browser or scan the given QR code provided in the mail. If you are having trouble with the aforesaid methods to initiate enrollment, use the long URL provided under Note.
2. Login with your Zoho account, if prompted and provide the OTP given.

Follow the on-screen instructions to complete enrolling the device.

Once the device enrollment is completed, the device will be scanned and the users will receive an App Catalog and MDM Profile . All the apps that are distributed by Mobile Device Manager Plus will be listed in the App Catalog. Users can choose the app and install them by clicking on it. In case of App store app, by clicking on the app users will be prompted to enter their Apple ID and password and the app will be downloaded from the App Store. MDM profile is the profile used by Mobile Device Manager Plus MSP to manage the mobile device, if the user removes the MDM Profile, then all the apps that has been installed through Mobile Device Manager Plus MSP and the policies applied will be reverted.

Distribute ME MDM app to enrolled devices

When ME MDM app is installed on the device, you get advanced control over the device. Using ME MDM app helps administrators to identify Jail broken devices and also helps in location tracking. You can view where the device is geographically located by using this app. This app can be distributed to all the managed devices by following the steps mentioned below:

1. In the Enrollment tab, click on ME MDM App under Apple
2. Enable the check box to automate the distribution of ME MDM App to all the managed iOS devices.

You have successfully distributed apps to groups. The distributed apps are listed in the App Catalog of the user's mobile device. Users can click on it and install the app. After installing the ME MDM app, you can see that the App Catalog is moved inside the app automatically. You can track the geographic location of the device by configuring the location tracking settings

Remove an enrolled device

1. On the web console, navigate to Enrollment
2. Click on Enrollment tab
   • Click Search button and search for the device by using its known properties( user name, device name etc)
   • Click on Action button and select Remove Device
   • In the confirm box that appears, click OK.

If ME MDM app is removed from the device, all the profiles and apps associated distributed through MDM will be removed automatically.