Knowledge Base

Mobile Device Manager Plus MSP - Installation Failed

Problem

You are trying to install ManageEngine Mobile Device Manager Plus MSP and the installation has failed.

Cause

One of the possible reasons for this could be that, you do not have permission to write in the PGQSL database folder. 

Resolution

You can overcome this issue by following one of the below mentioned process
  • Providing permission to the database files
  • Installing Mobile Device Manager Plus MSP in C drive outside Program Files 

Providing permission to the database folder:

 One of the PGSQL database folder named "data" should have Authenticated User permission. This folder is located by default in C:\Programs Files\ManageEngine\MDMMSPServer\PGSQL \data.
 
To complete 'Mobile Device Manager Plus MSP' installation you need to provide "Authenticated Users" permission to data folder under C: \Program Files>Endpoint Central>PGSQL>data. Follow the steps mentioned below to provide Authenticated User permission to 'data' folder;
  1. Navigate to the location C:\Programs Files\Endpoint Central\PGSQL \data.
  2. Right click on 'data' folder and choose properties
  3. Click on Security tab and choose Edit
  4. Click on Add and type Authenticated Users and click OK
  5. Under Groups or User names select Authenticated Users
  6. Click on the check box to provide Full Control permission for Authenticated Users
  7. Apply and click Ok.
  8. Open Command prompt and type services.msc
  9. Under services choose ManageEngine Endpoint Central
  10. Right click to start the service.

Mobile Device Manager Plus installation should succeed. If the problem still persists contact our product specialist for further assistance.
 
Note: "Authenticated Users" is the convention taken from Operating system (English version) Please find the equivalent authentication if you are using a non-english version of Operating System.
 

Installing Mobile Device Manager Plus MSP in C drive outside Program Files

You can overcome the problem by installing Mobile Device Manager Plus MSP in a different location other than C:\Program Files. Before doing so, you need to ensure that you uninstall the current Mobile Device Manager Plus MSP setup. You can uninstall the server by following the steps mentioned below;
  1. Click Start
  2. Select Program Files
  3. Choose ManageEngine Mobile Device Manager Plus MSP
  4. Click Uninstall
After removing the server installtion, retry the installtion process by speciying a different storage location other than C: \Program Files. For example: C:\ManageEngine -->Mobile Device Manager Plus MSP. You will be able to install Mobile Device Manager Plus MSP successfully. If the problem still persists contact our product specialist for further assistance: msp-mdm-support@manageengine.com.