ME MDM App Configurations Manual

Consider a device with passcode is provisioned into Lost Mode. If the end user tries to unlock it with passcode it will go back to the Lost Mode again. In order to unlock the device the admin should set a Reset Passcode and share it with the user which will disable the device from the Lost Mode.

There are 2 means by which the Reset Passcode option can be enabled, as given below :

1. Using Inventory Actions-

Follow the steps given below for enabling Reset Passcodein Inventory :

1. In the MDM Server go to Inventory.
2. Choose the device which has to enabled with Reset Passcode .
3. Click on the Actions button at the top right corner and select Reset Passcode option as shown below :
4. Enter the new passcode and then click Save.

2. During Enabling Lost Mode-

Follow the steps given below for enabling Reset Passcode in Inventory while enabling lost mode :

1. In the MDM Server go to Inventory.
2. Under the devices tab, choose the device which has to be provisioned with Lost Mode.
3. Click on the Actions button at the top right corner and select Enable Lost Mode option as shown below :
4. A dialog-box will pop up where contact details to retrieve the device need to be entered.
5. On the next page of the pop up enter the new passcode and proceed with locating the device.

Note:Custom setting configurations can be applied only for Kiosk devices.

1. NFC Settings:If this option is enabled, the end user can access the NFC settings inside the custom settings.
2. Device Passcode:If this option is enabled, the end user can access the Device Passcode settings inside the custom settings, and configure it.
3. Accessibility Settings:If this option is enabled, the end user can access the Accessibility settings inside the custom settings, and configure it.
4. Air-plane Mode:If this option is enabled, the end user can access the Airplane Mode settings inside the custom settings, and either enable or disable it.
5. Display Settings:If this option is enabled, the end user can access the Display settings inside the custom settings, and configure it. The options available for Display settings in setting app will vary based on the Manufacturer and OS version.



Wi-Fi Settings configuration:

The Wi-Fi settings listed below can be enabled for Kiosk devices, allowing the user to access the Wi-Fi settings page in the Settings app from the Wi-Fi settings listed under the Kiosk Custom setting.

1. Wi-Fi settings :This option can be enabled to provide the end user the option to open the settings and modify it, like mac address for managed Wi-Fi profiles.
2. Wi-Fi settings page timeout : This setting decides the duration for which the Wi-Fi settings can be accessed, after which it shall automatically close and return back to Kiosk.

1. Create Web Shortcut folder on home screen : Enabling this option allows you to create folders with web shortcuts on the device's home screen.
2. Allow auto play videos : Enabling this option allows auto-play of videos for web shortcuts with restricted access.
3. Clear cache : Enabling this option lets the user clear cache for web shortcuts with restricted access.
4. Disable clear cookies after idle refresh timeout : By default,cookies in web shortcut will be cleared after idle refresh timeout.Enabling this option will not clear cookies even after idle timeout for web shortcuts with restricted access.
5. Clear cookies : Enabling this option will clear cookies whenever web shortcuts with restricted access are opened or refreshed.
6. Allow copy/paste : Enabling this option will clear cookies whenever web shortcuts with restricted access are opened or refreshed.
7. Open the Web shortcuts with : The browser app with which the web shortcut should be opened can be configured by adding the package name under this option.
8. Full Screen Mode : Enabling this option will open the web shortcuts in full screen mode by default for web shortcuts with restricted access.

• Launch app in specified Interval

  1. Enable custom launch app in specified Interval : This option should be enabled or disabled to launch a custom app during specific time intervals.
  2. Package name: Add the names of the app package that have to be launched only during the specific interval.
  3. Launch timeout (in seconds): Under this option the timeout after which the app should be re-launched can be added.

• Launch app after installation

  1. Enable custom launch app after installation : This option can be used to launch or open an app in the device automatically after first installation or updation by adding the package name in the given text box.
  2. Package name : The name(s) of the app package(s) that has to be launched after installation should be provided here separated by comma.

1. Enable file transfer : This option can be enabled or disabled to permit file transfer between admin and user device during a remote trouble shooting session.
2. Enable universal plugin : Universal plugin is an add on that must be downloaded to the device, and enabled in the Accessibility settings of the device to get remote control capabilities for the device.This option will download the universal plugin in the device. Otherwise the admin will only have Remote View capacity.
3. Enable Unattended Remote session access : This option lets you perform remote session without user intervention.

   Note:

   1. Device's accessibility settings for Universal plugin/Unattended plugin has to be enabled to perform remote session.
   2. Not applicable for Android 14 and above devices.
   3. Device language must in English.

Digital signage can be enabled in our ME MDM app. To enable digital signage the following pre-requisites are required :

Pre-Requisites

• A single app kiosk profile with ME MDM app needs to be associated to the device.
• The images and video files should be distributed to content catalog.

Digital signage when enabled allows user to display image and video files on android devices (like Android TV) back-to-back within the specified timeout. For this, image and video files must be distributed to content catalog.

1. Enable Digital Signage :
   This option can be used to enable or disable digital signage for Android devices.
2. Timeout for Images in Digital Signage : This option sets the time duration for the image files in the digital signage loop, after which they shall time out.
   For example, if two image files are added to the content catalog, then the image files will play for the time duration given in the time out settings. If the time out is given as 10 seconds, the images will be displayed only for 10 seconds.

These configurations will enable you to block the camera app in BYOD devices:

1. Block Camera App: This option will block the camera app in both personal space and work space for BYOD devices configured with a work profile..
2. Block Camera App for Geofence : This option will block the camera app in both personal space and work space in BYOD devices ,whenever the device becomes non-compliant with the geofence configuration.
   For example If the configuration of geofence is such that the device becomes non compliant when inside a particular geofence range,the camera will be blocked. Similarly if the configuration of geofence is such that the device becomes non compliant when outside a particular geofence range,the camera will be blocked.
3. Enter the Geofence name: This option lets you give a name the geofence for which the camera app should be blocked.
4. Block Camera App for Time Fence: This option can be used to enable a time frame during which the camera app should be blocked.
   For example if the camera app should be blocked from 7 :00 AM -7:00 PM, then this time fence can be configured using this option.
5. Enter the Time Fence Range (HH:MM:SS format Example :11:00:00–14:00:00) : This option is for entering the time fence or time frame during which the camera app should be blocked.

These settings allow you to remove apps from being added to battery optimization list.

1. Battery Optimization Whitelist for Knox devices : This is the option to enable or disable battery optimization whitelist for apps in Knox mobile devices.
2. Package names to be excluded from battery optimization : Here you can add the names of the applications separated by commas that are to be excluded from battery optimization.