APNS certificate Expired/Revoked
Problem
The error "APNS certificate Expired/Revoked" occurs on the server when the APNs (Apple Push Notification service) certificate used by the MDM (Mobile Device Management) Server has expired or been revoked.
Cause
- Expired APNs Certificate: APNs certificates have a limited validity period. If not renewed before expiration, they become invalid.
- Revoked APNs Certificate: The certificate may have been revoked due to security concerns or administrative actions.
Resolution
To resolve the "APNS certificate Expired/Revoked" issue, follow these steps:
- Renew APNs Certificate:
- Generate a new APNs certificate .Visit Renew APNs Certificate for more details.
- Ensure that the renewed certificate is uploaded and configured correctly on the MDM server.
- Update MDM Server Settings:
- After renewing the APNs certificate, update the MDM server settings to use the new certificate.
- Verify that the updated certificate details are correctly configured in the MDM server administration panel.
- Re-enroll Devices:
- Devices that were previously enrolled and affected by the expired or revoked APNs certificate may need to re-enroll after the certificate renewal.
- Communicate the re-enrollment process to users and guide them through the steps required to re-connect their devices to the MDM server.
If the problem still persists, contact mdm-support@manageengine.com (MDM On-Premises) or mdmcloud-support@manageengine.com (MDM Cloud)