PAM360 Support Features7 minutes to read
The ManageEngine PAM360 team offers extensive support to assist users who may encounter challenges during their configuration processes. In addition to this, PAM360 provides a subscription service via email to keep users informed about important security updates. Moreover, the platform allows users to report issues, request new features, and interact with the broader PAM360 community through a user forum where troubleshooting tips and solutions are often shared. Whether seeking support, reporting a problem, or submitting a new feature request, access to these resources is restricted only to users with administrative privileges in PAM360. Note: By default users with the Privilege Administrator and Administrator roles can perform this operation. Apart from these roles, user roles with the View Support Information privilege enabled are allowed to perform these operations. To navigate to the support options, first, access the My Profile dropdown in the PAM360 interface. From there, click on the Support option. In the window that opens, you will find key details related to the PAM360 application, including Product Information, Database Information, System Information, JVM Information, and Upgrade Information. To ensure your system is compliant with the basic software requirements, click the Check Configurations link under the Software Requirements section. By the end of this guide, you will understand how to perform the following operations:
1. Requesting Technical SupportIf you find yourself facing any technical hurdles while navigating the PAM360 configurations or performing operations, such as questions about product behavior or functionality, you can easily raise a support request. Here is how:
Additionally, you can explore the user forum by clicking the link Discuss with other PAM360 users under the User Forum section. You can navigate through the recently answered questions or post your queries if you are logged in with a valid user account. 2. Reporting an IssueIf you encounter any technical issues, such as challenges related to server startup, database operations, or other PAM360 software or hardware-related problems, you can raise an issue for assistance. Here is the process to report an issue:
3. Subscribing to Security AdvisoryNote: By default users with the Privilege Administrator and Administrator roles can perform this operation. Apart from these roles, user roles with the Configure Security Advisory privilege enabled are allowed to perform this operations. To keep users informed about important security upgrades or fixes, PAM360 offers a Security Advisory Subscription service. Users can receive instant notifications about security updates via email. To subscribe:
4. Requesting a New FeaturePAM360 users have the opportunity to request new features directly from the application's interface. You can easily suggest improvements or new functionalities to the PAM360 development team. Here is how to request a feature:
By following this document, PAM360 users will be well-equipped to navigate support options, report issues, stay informed about critical updates, and contribute valuable feature suggestions. | |
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