Integration with Service Desk Plus' CMDB5 minutes to read
PAM360 provides the option to integrate with ManageEngine Service Desk Plus's configuration management database (CMDB). This integration enables you to export SSL certificate details from PAM360's repository to Service Desk Plus's CMDB thereby allowing administrators to monitor the usage, expiry and other aspects of SSL certificates across the organization directly from Service Desk Plus interface. At the end of this document, you will have learned the following:
1. How does this Integration Work?To export SSL certificates from PAM360 to Service Desk Plus's (SDP) CMDB, you have to first provide the server details where SDP instance is running and the user account details (technician key). Once the integration takes effect, a new parent CI type and a corresponding child CI type will be created in Service Desk Plus which will house all the certificates exported from PAM360's repository. You can also export SSL certificates from PAM360 into an already existing CI type in SDP by appropriately mapping the certificate attributes to that of the existing CI. Exporting certificates into CMDB renders visibility over SSL environment and allows administrators manage all IT assets from a single, central repository.
To provide the above details, go to Admin >> Integration >> Ticketing System Integration. In the page that loads, enable ServiceDesk Plus integration and enter the details. The technician key should be generated from SDP's interface and the user account for which the key is generated should have SDAdmin privilege in SDP. 2. Creating CI type in SDP's CMDBAfter providing SDP server configuration details, the next step is to create a new CI type in SDP's CMDB or use an already existing CI type in SDP's CMDB to export certificates from PAM360's repository. To create a CI type,
3. Enabling Certificate SyncTo enable certificate synchronization with SDP's CMDB,
In addition, you can choose to sync certificates manually whenever you want by carrying out the below steps:
4. Deleting Certificates from CMDBSimilarly, when you delete unwanted certificates from PAM360's repository, the certificate gets deleted from SDP's CMDB also.
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