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1.When I try to update EventLog Analyzer, a pop-up with the following message appears.
Service pack is not compatible.
This message appears when you try to update with a service pack that is incompatible with your current build. Please check your current build number and apply the service packs in the correct order.
For example, when your build number is 11203, you should first apply the service pack to update to 12000 and then the one for 12030.
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2. For EventLog Analyzer to update to the recent version, should I reboot my server or machine?
No, you needn't reboot your server or machine.
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3. How do I check the database being used to store logs in EventLog Analyzer?
Click the ? on the top-right corner in EventLog Analyzer and click About to know which database is in use.
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4. If I'm using Microsoft SQL Server as my backed database, do I need to stop or reboot it when updating EventLog Analyzer?
No, you needn't stop or reboot your database. However, we strongly recommend that you take a snapshot of your database server or backup the database instance.
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5. Is the procedure for updating to the most recent version of EventLog Analyzer Distributed Edition same as that of the Standalone Edition?
No, if you are using the Distributed Edition, please apply the service pack only on the Admin Server, which will automatically update all the reporting Managed Servers. Please do not update the Managed Server manually.
If any of the Managed Servers fail to auto update, please contact us at support@eventloganalyzer.com
