While facing issues with OS Deployer, it is necessary for our experts to go through your logs to resolve the issues. To offer you quick and personalized support, you must send us the log files along with a description of the issue and screen shots, depending on the issue. You can follow this document and upload the required logs.
There are two stages in sending the log files, they are:
To troubleshoot any issues while working with our product, our experts need your logs for a better understanding of the problem. The following is the list of logs, that might be needed by our experts to resolve any issues.
OS Deployer Server logs
<install_dir>\OSDeployer_Server\logs
Note:<install_dir> refers to the directory where the OS Deployer server is installed.
Distribution Server logs
C:\Program Files (x86)\ZohoCorp\OSDDSComponent\logs
C:\Program Files (x86)\ZohoCorp\OSDPXEComponent\PXEService\logs
Note: These logs will be located on the computer where the Distribution Server is located.
Imaging logs
C:\Program Files (x86)\ZohoCorp\ManageEngine OSDeployer - Image creator\Logs
Note: These logs will be present on the computers where the imaging process is happening.
Deployment logs
These logs will be present on the computer where the deployment process is happening. Note: Please connect a USB thumb drive to copy the target machine logs.
X:\Program files\osd\bin\Logs
xcopy /e /i "X:\Program files\osd\bin\Logs" "D:\Logs"
Note: D is an example of the drive letter mentioned above. Use the drive letter you have noted in step 3.
Post Deployment Logs
C:\Windows\PatcherLogs
Note: These logs will be present on the computer where the image is deployed.
Ensure that the log files are zipped and ready to be uploaded. Kindly note that the logs can be uploaded from the Web Console by navigating to Support->Create Support File. If the Web Console is not accessible, follow the steps given below to send the log files to our support team.
Note : For uploading server log files, the server must be stopped prior to the upload and can be started once the files have been uploaded.