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Notification

Acknowledgement notifications will be sent via email, SMS, or push notifications to users and administrators when any of these six actions are performed:

1. Self-service password reset
2. Self-service account unlock
3. Change Password
4. Enroll with ADSelfService Plus
5. Self-directory update
6. Account is blocked, or when an admin unblocks an account from the Blocked Users Report

Acknowledgement notifications alert users about every action related to their account in real-time. They serve as a second layer of verification, minimizing the impact of account takeovers or man-in-the-middle (MITM) attacks by enabling quick responses in case of unauthorized actions. For example, during a MITM attack, an attacker might intercept a password reset request and reset the password. When the user receives a notification about the reset, they can immediately recognize it as unauthorized, report the issue, and secure their account before the attacker can take further malicious steps.

Notifications also create an audit trail for detecting and addressing potential vulnerabilities.

Send notifications to users

You can send notifications to users by following the steps below:

1. Log into ADSelfService Plus with admin credentials.
2. Click the Notification tab.
3. Navigate to the operation(s) for which the user should receive acknowledgement notifications.
Note: It is recommended to enable acknowledgement notifications for all six actions.



4. Select the Notify option beside the method of notification (SMS, email, or push notifications).
Important:
• Push notifications cannot be configured for self-directory update operation.
• For Enrollment, you can opt to send notifications for specific enrollment actions in the Action field.
5. Enter an appropriate Subject and Message.
6. Click OK.

Send notifications to Admin/Manager

Follow the steps below to send notifications to admins when any of the six actions are performed:

1. Click the Notification tab.
2. Navigate to the operation(s) for which the admin should receive acknowledgement notifications.



3. Click Notify Admin/Manager at the bottom left corner of the Notification tab.
4. You can choose to notify the admin or manager of the success or failure of user actions by checking the box next to the desired notification.
5. In the Action field, select the actions for which you wish to notify the admin or manager.
6. Enter an Email ID, Subject, and Message.
7. Click Add Manager under the Email ID setting to send the notification email to the users' manager.The email address of the user's manager is taken from the Active Directory database.
8. Click OK.

ADSelfService Plus also allows for the creation of requests in MangageEngine ServiceDesk Plus and ManageEngine ServiceDesk Plus Cloud when users perform any of the six listed actions in order to keep track of users' activities, and follow-up on them if needed.

How to create a request in ServiceDesk Plus

1. Select the Create request in ServiceDesk Plus option.



2. Specify the attributes of the request and enter them in JSON format.
Sample: {
"operation": {
"details": {
"requester": "%displayName%",
"subject": "%action%",
"description": "%action%,
"technician": "ADSSP Technician",
"status": "open"
}
}
}

3. Click OK.

How to create a request in ServiceDesk Plus Cloud

1. Select the Create request in ServiceDesk Plus Cloud option.



2. Specify the attributes of the request and enter them in JSON format.
Sample: {
"operation": {
"details": {
"requester": "%displayName%",
"subject": "%action%",
"description": "%action%,
"technician": "ADSSP Technician",
"status": "open"
}
}
}

3. Click OK.
Note: To learn about the different attributes that can be used in the request, scroll down to the Note section below the Request Body, and click on Learn More.

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