ManageEngine's enterprise implementations team adheres to the best practices of A Guide to the Project Management Body of Knowledge (PMBOKS Guide). Our project implementation model based on the PMBOKS Guide's framework delivers the promised business value by following the stages below.
ServiceDesk Plus reduces the operational costs and the high complexity faced in delivering IT services.
Size: over 75,000 users; over 3,000 technicians; over 70 countries
Previous tool(s): ServiceNow and Zendesk
With a 130-year-old history, this healthcare group decided to overhaul its two-decade-old legacy service desk with ServiceDesk Plus.
Size: over 22,000 users; over 600 technicians; over 250 locations
Previous tool(s): BMC Service Desk Express and BMC FootPrints
An automotive components supplier took its first step towards unifying its IT services with ServiceDesk Plus.
Size: over 17,000 users; over 400 technicians; 18 locations
Previous tool(s): Lotus Notes
A commercial law firm chooses ServiceDesk Plus as the service management platform for all its non-IT needs.
Size: over 3,000 users; over 350 technicians; 43 locations
Previous tool(s): Outlook
ServiceDesk Plus simplifies the expansive service operations for a global oilfield product company
Size: Over 2,000 users; over 65 technicians
Previous tool(s): ServiceNow
One of the industry leaders in specialty chemical manufacturing realizes lower total cost of ownership and maintenance overhead with ServiceDesk Plus
Size: Over 5,000 users; over 200 technicians; over 120 countries
Previous tool(s): ServiceNow
Australian Community Media restarts its ITSM journey with ServiceDesk Plus after establishing itself as a separate entity
Size: Over 10,000 users; over 65 technicians
Previous tool(s): Freshservice
International cosmetics manufacturer prefers the value-rich proposition of ServiceDesk Plus over ServiceNow
Size: Over 5,000 users; over 120 technicians; over 20 countries
Previous tool(s): ServiceNow
|
Industry |
Region |
Business size |
|
Construction solutions |
Columbia |
Users: 30,000 Geographic span: 12 countries No.of techs: 3000+ Tickets per month: 250,000+ |
|
Automotive components manufacturers |
USA |
Users: 14000 Geographic span: 38 locations across three countries No.of techs: 400+ Tickets per month: 10,000+ |
|
Specialty chemical suppliers |
USA |
Users: 7000 Geographic span: 200+ locations across 120 countries No.of techs: 250+ Tickets per month: 1800+ |
|
Engineering consultancy |
Netherlands |
Users: 15,000 Geographic span: 70 locations across 30 countries No.of techs: 220+ Tickets per month: 2000+ |
|
Plastic components manufacturer |
United Kingdom |
Users: 8,000 Geographic span: 29 countries No.of techs: 300 Tickets per month: 1000+ |
|
Financial services |
Namibia |
Users: 1,000 Geographic span: 80+ locations across three countries No.of techs: 150 Tickets per month: 3000+ |
|
Law firm |
United Kingdom |
Users: 3,000 Geographic span: 27 countries No.of techs: 350 |
|
Telecommunications provider |
USA |
Users: 2,000 Geographic span: Two countries No.of techs: 150 |
|
Agricultural solutions |
United Kingdom |
Users: 21,000 Geographic span: 120 locations across 31 countries No.of techs: 200 Tickets per month: 1500+ |
|
Healthcare |
USA |
Users: 22,000 Geographic span: 250 locations No.of techs: 600 Tickets per month: 15000+ |
|
E-commerce |
United Kingdom |
Users: 11,500 No.of techs: 1100 Tickets per month: 10,000+ |
|
Telecommunications |
Australia |
No.of techs: 60+ Tickets per month: 300+ |
|
Financial services |
United Kingdom |
Users: 5,000 Geographic span: 90+ locations No.of techs: 200 Tickets per month: 5000 |