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ServiceDesk Plus> Features > Integrations> ManageEngine DesktopCentral service packs

Download Endpoint Central service packs

Update Path Finder

Service Pack path to the latest version

How can I find build number?

You are in the latest build!

? Clear How to install ?

For steps to install the service packs, click here.

If your build number is Upgrade to build number SHA256 Checksum hash value
11.3.2400.01 to 11.4.2500.18 11.4.2500.19 Latest Readme
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 8336c48af6cc0c6a4aa97a11fbabef3912aa622e5cb81796ec29f5f7c9a64379
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11.2.2300.01 to 11.2.2350.01 11.3.2400.35Readme
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 b39660ad4759c060341fd97bf5285aa2ce47b468be86e38d9dd3a074e9cc6a69
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10.1.2119.01 to 11.1.2246.01 11.2.2300.27Readme
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 31f3e3fa3ee77999fcc24d944fad345da06274d11cbbcf482063c064ba53a7dd
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Note : In order to upgrade Endpoint Central when the ServiceDesk Plus build is 11300 and above

Please click here

Important Note

  1. Ensure to prevent your antivirus from scanning,
    • Endpoint Central installation directory
    • Endpoint Central Directory folder in which DC database is running.
  2. If the Endpoint Central Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
  3. If you have to install a couple of service packs and hotfixes to reach the latest version, it is recommended to exit the Update Manager tool for every PPM installation.

Steps to upgrade

  • Without Failover Server
  • With Failover Server

Step 1

Stop the service of the Endpoint Central server.

  • Open services.msc
  • Find ManageEngine UEMS Server.
  • Stop the service.

Step 2

Open EndpointCentralServer_Directory and double click on UpdateManager.bat file.

    If you have installed Endpoint Central Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.
    To find EndpointCentralServer_Directory:
  • Open services.msc
  • Find and double click on ManageEngine UEMS - Server
  • There you can find the location where the service is installed.

Step 3

1. Click “Browse” and select the .ppm file that you just downloaded.

2. Click “install”. The installation may take a few minutes to complete.

Step 4

1. Close and exit the Update Manager tool.

2. Start the service of the Endpoint Central server.

Note:

When you upgrade the primary server, the secondary server is automatically upgraded to the same build as well.

Step 1

1.Stop the service of the Endpoint Central's secondary server.

  • Open services.msc
  • Find and double click on ManageEngine UEMS - Server
  • Stop the service.

2. Once the secondary server is stopped, open EndpointCentralServer_Directory of the secondary server.

3. Find and execute the "SecondaryServerPPMHandler.bat" file (NOTE: The bat file is available from version 10.1.2137.03 onwards)

4. Now, similar to the secondary server, stop the service of Endpoint Central's primary server.

Step 2

Open EndpointCentralServer_Directory and double click on UpdateManager.bat file.

    To find EndpointCentralServer_Directory:
  • Open services.msc
  • Find and double click on ManageEngine UEMS - Server
  • There you can find the location where the service is installed.

Step 3

1. Click “Browse” and select the .ppm file that you just downloaded.

2. Click “install”. The installation may take a few minutes to complete.

Step 4

1. Once complete, close and exit the Update Manager tool.

2. Start the service of the Endpoint Central primary server.

3. When the primary server is up and running, start the Endpoint Central secondary server.

How do I find out my build number?

  1. Log in to the Endpoint Central web client and navigate to the top right corner where Build version will be listed.
  2. Also, you can find the build version in Support tab -> General Details -> Product Information -> Build Version.

This is the build number of the currently installed Endpoint Central.

Need help?

If you still have troubles in updating Endpoint Central to the latest build write to us at endpointcentral-support@manageengine.com

With the help of ManageEngine's ServiceDesk Plus we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. ManageEngine continually improves the product with each release adding functionalities that enhance the product and usability.

Eldin Reynolds, IT Infrastructure Manager, Kingston Freeport Terminal Ltd.

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