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IT Project Management

Plan, Execute, Monitor, and Control IT Projects

Manage and control multiple IT projects

Organize IT Projects Better, Right Within Your Service Desk

Centrally manage and control multiple IT projects to ensure consistency.
Manage requirements, plan releases, track progress, collaborate with teams, and measure results.
Create milestones for projects and divide each milestone into smaller tasks.
Identify dependencies and risks and manage resources and costs to stay within the budget.
View associated IT changes and requests to identify IT support issues that cause project delays.
Set roles and provide access permissions to the members involved in a particular project.

Track Project Progress, Stay in Control of Schedules and Costs

Track the progress of IT projects from start to finish using a visual timeline.
Showcase the progress of individual tasks, track the utilization of your resources, and identify task relationships.
Monitor the overall progress of the project using color coded Gantt charts.
Use the project dashboards to view the status of multiple IT projects in a single console.
Record effort and streamline billing with time sheets.

Flesh out IT projects with comprehensive details and role-based access to information

Track the progress with full visibility from start to finish

Gain the Right Insight, Steer IT Projects to Success

View detailed history of every activity on the IT project for governance and audit readiness.
Pull reports on the fly to analyze project trends, schedule adherence, and eliminate risks.
Work in tandem with other IT service management (ITSM) processes like request, change, and tasks for data-driven project management.

ServiceDesk Plus supports a variety of ITSM processess and makes sure we follow them in our daily work. It provides us with the power to both satisfy our customers needs and to support process management.

Bernt Granbacke, change manager, Lulea University of Technology

Plan, Execute, Monitor, and Control IT Projects

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IT Project Management

Organize IT Projects Better, Right Within Your Service Desk

Track Project Progress, Stay in Control of Schedules and Costs

Gain the Right Insight, Steer IT Projects to Success

Plan, Execute, Monitor, and Control IT Projects

Features

Free guides

Next steps

Other products

See ServiceDesk Plus in action

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

IT Project Management

Organize IT Projects Better, Right Within Your Service Desk

Track Project Progress, Stay in Control of Schedules and Costs

Gain the Right Insight, Steer IT Projects to Success

Plan, Execute, Monitor, and Control IT Projects

Features

Free guides

Next steps

Other products

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure