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We recommend users to move to the latest version, ServiceDesk Plus 14960 build released on 03, March 2025
Migrate from Build 14500, .. , 14506 to 14600 |
Migrate from Build 14600, .. , 14830 to 14840 |
Migrate from Build 14840, .., 14950 to 14960 |
Customers using build 14500, ..., 14506 can install this Service pack for migrating to the latest build to address the listed issues. | Customers using build 14600, ..., 14830 can install this Service pack for migrating to the latest build to address the listed issues. | Customers using build 14840, ..., 14950 can install this Service pack for migrating to the latest build to address the listed issues. |
The correct patch name for the 14600 servicepack is ManageEngine_ServiceDesk_Plus_14600_SP-1.ppm ![]() |
The correct patch name for the 14840 servicepack is ManageEngine_ServiceDesk_Plus_14840_SP-4.ppm ![]() |
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SHA256 Value b07f4482697c0aa9b26b4379fcdbb4ed71e6aa6d9618c8ab3724b010df8aa501 |
SHA256 Value 087fdbd7120d1c962fbeadf5f017a42dbf67497c58dc58750dc0a53b9047882b |
SHA256 Value c35264f98662102b560adff46796952215215e034073c835e8691ea3e3859f28 |
Skip the forced backup Entry : -DSkipForcedBackUp_14600=true Know more |
Skip the forced backup Entry : -DSkipForcedBackUp_14840=true Know more |
Skip the forced backup Entry : -DSkipForcedBackUp_14960=true Know more |
Windows
For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Linux
For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE |
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How to Install | README | How to Install | README | How to Install | README |
If you are using an earlier build, follow the migration sequence to upgrade to the latest version
Check out what is coming in future releases: Major Releases
Follow the instructions given below to upgrade ServiceDesk Plus in Windows.
Step 1: Stop the ManageEngine ServiceDesk service.
Step 2: Take a backup of the existing build for security reasons.
From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.
cmd>[ServiceDesk Plus Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
NOTE:
Step 3: Download the .ppm file from the link
Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. In the displayed pop up, click Browse and select the downloaded hotfix/PPM file.
Step 5: Click Install to start the installation process. If you are upgrading to version 12004 or above, the import certificate dialog box appears as given below:
Click here to download the certificate.
Step 6: Click Browse and locate the certificate.
Step 7: Click Import. Follow the on-screen instructions and continue the upgrade process.
NOTE: This is a one-time process and the certificate will be automatically applied during future upgrades.
Click here to find the Instructions to apply the Service Pack/Hotfix in Linux.
Click here for Help