ManageEngine ServiceDesk Plus
The ServiceNow alternative with a rapid time to value.
Say no to service management complexity, spiraling costs, and intractable contracts
See for yourself why ServiceDesk Plus is a great alternative to ServiceNow
Try a free, personalized demo Delivered straight from our experts
ITSM SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE
Enterprises are turning to ManageEngine ServiceDesk Plus for faster time to value, flexible contracts, and a bloat-free solution
ServiceDesk Plus emerged as the ServiceNow alternative for a leading chemicals manufacturer
How did we help them?
- Reduced the ITSM spend by 80%
- Unified IT, HR, and Finance on a single platform with flexible licensing
- Simplified change management and increased visibility into service desk KPIs
Implementation window: three months
A function-to-function replacement for ServiceNow, at a third of the license cost!
How did we help them?
- Helped design and deliver services to 5,000+ employees across three continents
- Connected the IT service desk with third-party IT and business apps through low-code development
- Improved IT productivity by helping agents focus on the process and not the software
Implementation window: 15 days
An oil and gas company builds a slick ITSM engine on ServiceDesk Plus
How did we help them?
- Transitioned from a scripting-intensive environment to intuitive, no-code automations
- Built expansive visual change workflows that replicated in-house change policies
- Designed repeatable employee onboarding workflows and dynamic service forms
Implementation window: 20 days
6 reasons why ServiceDesk Plus is a better service management platform for your enterprise
No more unpredictable and runaway costs
Value realization will not be out of reach
You won‘t be cornered by exit barriers
You don‘t have to navigate a maze of offerings
Service maturity isn‘t hindered due to complexity
Your enterprise won‘t be stuck in endless implementations
ServiceDesk Plus is recognized by leading market research companies for its ease-of-use, scalability, and native ESM capabilities
ManageEngine is a Challenger
in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms, with the same Ability to Execute as Leaders
Ratings from customers of both platforms on Gartner Peer Insights
Overall capability score
4.4
4.3
Service reporting and resource management
4.3
4.2
Case management
4.3
4.2
Service configuration management
4.3
4.2
Overhead
4.1
4.0
User experience
4.3
4.2
Evaluation and contracting
4.4
4.1
Pricing flexibility
4.2
3.8
Ability to understand needs
4.3
4.2
Integration and deployment
4.4
4.2
Ease of deployment
4.4
4.1
If you still remain unconvinced, here‘s why thousands of your peers trust ManageEngine with their IT management!
IT, human resources, finance — almost everyone in in the company uses ServiceDesk Plus regularly. For HR, we built an integration with Workday for processing employee onboarding, transfer, and profile updates. We use this for purchase orders. Finance reviews and approves all requests with this tool. ServiceDesk Plus was a big improvement from the system we had before.
- Director of IT service management
and automation services, financial services