Features |
Standard Edition |
Professional Edition |
Enterprise Edition |
Portal (formerly Business Units) |
1 |
10 |
20 |
Email Response Management |
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Request sharing |
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Request collaboration |
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Contracts (automated billing) |
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Billing Module |
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|
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Account and Contact Management |
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|
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Knowledge Base |
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|
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Product Catalog |
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Customer Portal |
|
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Active Directory Integration |
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|
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Import from CSV files |
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Survey |
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|
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Fail-over Service |
Add-on |
Add-on |
Add-on |
Help Desk Reports |
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|
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Dashboard and Analytics |
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|
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API |
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|
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Live Chat |
|
|
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Custom module |
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Business Rules |
|
|
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SLA Management |
|
|
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Automation Bundle |
Request Life Cycle |
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|
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Custom Trigger |
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|
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Request Timer Actions |
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Support Rep Auto Assign |
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|
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Custom Schedules |
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Custom Functions |
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Custom Menu |
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Page Scripts |
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Webhooks |
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Field and Form Rules |
|
|
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Global Field and Form Rules |
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|
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Operating System Supported |
Windows |
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Linux |
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|
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Database Supported |
PostgreSQL |
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MS SQL |
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|
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App Support (iPhone and Android) |
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|
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Computer Telephony Integration (CTI) |
Add-on |
Add-on |
Add-on |
Remote Assistance (Zoho Assist) |
Add-on |
Add-on |
Add-on |
Zoom Integration |
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|
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Maps Integration |
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Salesforce CRM Integration |
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|
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Zoho CRM Integration |
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Zoho Analytics Integration |
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Free up to |
5 Support Reps |
NA |
NA |
No. of Contacts (Customer Logins) |
Unlimited |
Unlimited |
Unlimited |