Businesses operating in the IT landscape rely on their networks. But networks are complex and predisposed to constant evolution, and technological advancements only seem to increase their convolution. Modern-day networks house a deluge of physical and virtual components, employ advanced technologies, and are distributed across geographies, making them incredibly difficult to manage.
However, if not properly addressed, IT infrastructure management can impact a business on multiple fronts. Unfortunately, not all businesses possess enough resources, the necessary technical know-how, or a dedicated IT operations team to manage their networks. The only viable solution in sight for such businesses are managed service providers (MSPs).
Being an MSP offering network management services, you need a network management tool that provides a broad spectrum of functionalities. The right tool can help you manage physical, virtual, and hybrid networks, support devices from multiple vendors, and get complete visibility over distributed MSP networks.
RMM Central is comprehensive network management software crafted for MSPs. It enables you to proactively monitor the performance, health, and availability of your clients’ networks. RMM Central software monitors devices from multiple vendors out of the box, is compatible with contemporary network technologies, and is designed to manage distributed networks with its probe-central architecture. Thanks to RMM Central's multi-tenant software architecture, you can handle multiple clients concurrently and cater to their diverse needs with customizations and automations.
RMM Central's functionalities include:
RMM Central's multi-tenant software architecture helps you handle the network operations of multiple clients concurrently—and from a central console, too. Once you add customers and probes in the central server, you can immediately start discovering and monitoring the devices in your clients' networks. RMM Central software eliminates the need to have a local administrator present at each client's site; you can manage all client networks remotely.
From the remote central server, you can:
Identity and access management is vital for data security. RMM Central's built-in user management functionalities eliminate the need for a third-party identity management tool. With RMM Central managed service software, you can grant role-based access to users and authenticate them on multiple fronts, such as local authentication, Active Directory authentication, and RADIUS authentication.
RMM Central managed service software classifies users as:
You can also grant customers read-only access to RMM Central if they so desire.
RMM Central helps you monitor crucial performance metrics for multi-vendor network devices, such as routers, switches, and servers, using SNMP/WMI. Using RMM Central, you can associate performance monitors with devices, set baseline thresholds, and monitor for violations. Performance monitors can either be manually associated with devices or can be automatically associated upon discovery using device templates. RMM Central’s device snapshot page displays real-time device performance stats. If the default performance monitors don't suffice, you can add custom SNMP monitors once you obtain the SNMP MIBs from the vendor.
RMM Central supports a multitude of devices from multiple vendors. With over 53,000 vendor templates and more than 9,500 device templates, RMM Central is compatible with devices from all major vendors in the market, making it one of the most adaptable network management MSP tools available.
Vivid network visualization aids MSP network management. RMM Central helps represent all your clients' network devices graphically via different formats, such as business views, Google or Zoho maps, layer 2 maps, floor views, and rack views. Using these views, you can keep tabs on the availability of devices and also group them based on clients, geographies, departments, etc.
RMM Central detects all events and isolates the faults that could impact network performance. Faults trigger alarms, which are color-coded based on severity. You can segregate alarms based on customer as well as view all generated alarms in one place. RMM Central lets you acknowledge alarms to avoid redundant examination, suppress alarms during scheduled maintenance, and escalate alarms to specific emails when they haven't been tended to or aren’t in technicians’ scope. RMM Central helps broadcast alarms through diverse media such as email, SMS, Slack notifications, and SNMP traps.
RMM Central lets you generate customer-specific performance and availability reports on demand, or you can schedule reports at predefined intervals. Build custom reports or utilize RMM Central’s predefined reports. Historical stats and trends from these reports can help you generate actionable insights for better decision-making. These reports can also be exported in different formats such as PDF, XLS, and CSV.
Hovering over multiple windows to monitor performance metrics can be tedious and, for an MSP, quite a handful. RMM Central lets you create customer-specific dashboards with which you can monitor all critical performance and health metrics from a single window. With over 70 widgets, the dashboards are highly customizable. RMM Central also lets you create NOC views that your technicians can use to get a bird’s-eye view of your clients' network performance metrics from your network operations center.
