• How do I find out my Build number?
• 1 Log in to the RecoveryManager Plus web client, and click the "License" link in the top pane.
• 2 You will find the "Build no:" mentioned below the "Product version:"
  
  

  This is the build number of the currently installed RecoveryManager Plus.

RecoveryManager Plus service pack

We recommend users to move to the latest version, RecoveryManager Plus 6.2 Build 6210 (December 2024).

Instructions for applying the service pack

• 1Shut down RecoveryManager Plus.
  • If the product runs as an application, click Start → All Programs → RecoveryManager Plus → Stop RecoveryManager Plus.
  • If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and stop ManageEngine RecoveryManager Plus.
• 2Back up RecoveryManager Plus by zipping the contents of the <RecoveryManagerPlus> directory.
• 3If you have configured an external database server (MS SQL or PostgreSQL) in RecoveryManager Plus, back up the external database.
• 4If you use an MS SQL database,
  • Take a backup of the database by following the steps listed here.
  • Execute the following command in Command Prompt.

    runas /user:<service_account_name> cmd

  • You will be prompted for a password. Provide the password of the account which was used to configure RecoveryManager Plus. A new Command Prompt will open. In the new Command Prompt, navigate to <RecoveryManagerPlus>/bin and execute the UpdateManager.bat file. Proceed to step 6.
• 5If you use a PostgreSQL database, open Command Prompt. Navigate to <RecoveryManagerPlus>/bin and execute the UpdateManager.bat file.
• 6Click Browse and select the PPM file you have downloaded.
• 7Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely. During this step, the certificate that verifies the service pack's integrity is automatically imported by the Update Manager tool.
• 8If the automatic certificate import fails, please import the certificate manually by following the steps listed here. Otherwise, click Close and then Exit to quit the Update Manager tool.
• 9Start RecoveryManager Plus.
  • If the product runs as an application, click Start → All Programs → RecoveryManager Plus → Start RecoveryManager Plus.
  • If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and start ManageEngine RecoveryManager Plus.

Steps for manually importing the security certificate:

• 1Download the certificate by clicking this link.
• 2Once downloaded, click Import Certificate in the Update Manager tool to open the Import Certificate wizard.

  

• 3Click Browse and select the downloaded certificate file.

  

• 4Click Import.

  

• 5Once imported, click Browse and select the downloaded PPM file.
• 6Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely.

  

• 7Once the installation is complete, click Close and then Exit to quit the Update Manager tool.
• 8Start RecoveryManager Plus.

How do I find my current build number?

• 1Log in to the RecoveryManager Plus web client.
• 2Click License in the top-right corner.
• 3The build number can be found on the pop-up that appears.

Need help?

You can contact RecoveryManager Plus Support at any time for assistance in upgrading RecoveryManager Plus to the latest version.