Reduce the administrative workload by offloading routine user management tasks to help desk technicians
Privilege abuse contributes to at least 34% of identity-related threats, including unauthorized data access.* Identity360's delegation ensures that users have only the appropriate level of access to perform their duties.
The ideal ratio of help desk technicians to employees, as suggested by Gartner, is 1:100 or 1:200 for organizations with over 7,000 employees.† Identity360 offers the flexibility to assign identity management tasks to multiple help desk technicians based on organizational requirements.
39% of admins express concerns that a lack of IT personnel exposes their organization to increased security risk.‡ Leverage Identity360's delegation to ease the admin's workload and heighten organizational security.
ManageEngine Identity360 helps you assign specific permissions to help desk technicians to
improve the efficiency of identity management tasks.
Here is how delegation works if you want, for example, to assign permissions to non-administrative users to generate reports:
By delegating management tasks to technicians, the workload for IT help desk admins can be decreased, mitigating burnout, and boosting job satisfaction.
By delegating certain management tasks to technicians, user requests and issues can be addressed and resolved swiftly, leading to reduced response time and improved efficiency.
IT admins can focus on high-priority concerns like fortifying security and improving IT infrastructure, while the technicians handle routine activities.
Delegation ensures that the right people are handling the right tasks at the right time, which promotes better utilization of IT resources.
Delegating user management activities to a specialized team of technicians in your organization ensures enhanced user experience as tasks are promptly executed, enabling employees to remain productive. IT admins won't have to worry about delays in resolving critical issues, as they can allocate time to address them without being burdened by routine identity management tasks. This promotes streamlined IT management and risk mitigation. Having help desk technicians adhere to standardized procedures to handle mundane administrative duties ensures consistency in issue resolution.
Help desk delegation is the process of assigning specific tasks and responsibilities to non-admin users to assist in handling routine IT management activities. Delegating tasks to help desk technicians helps optimize the management of IT resources and increase the productivity of IT admins.
Help desk technicians are non-administrative users who are authorized to carry out the tasks delegated by the IT admin. These technicians manage administrative duties and aid users in resolving IT issues and common technical challenges, like changing or resetting passwords, to reduce the IT admin's workload.
Identity360 provides predefined roles like Admin and Operator. Choose and delegate roles based on the tasks and responsibilities you need to assign to the technicians.
Identity360 enables technicians to handle a range of tasks that are aligned with their delegated roles, such as user and group management; orchestration; application assignment; access management; report generation; license management; and security functions like MFA, SSO, and password reset.
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Learn moreSource: *Expert Insights Article: 50 Identity And Access Security Stats You Should Know In 2024, †AteraArticle: IT Staffing Ratios — how many IT staff should you have per employee?, ‡NetwrixArticle: 2021 Sysadmin Report
