There are two ways of approaching IT management. The most widely adopted approach is the traditional infrastructure approach of looking at IT as a set of infrastructure components that are interlinked. This approach is what powers the design of all IT management tools today. You will see most of them follow the discover-alert-troubleshoot cycle because of this approach.
Alternatively there is another fast emerging approach to IT management which is the END USER oriented. Given the rate at which cloud and mobile devices are entering our professional lives, there is a need for relooking IT from this direction. In addition to importing all the infrastructure there is a need to import the users into IT tools and start looking at the quality of service being offered w.r.t to each of them.
Importance of End-user IT monitoring
End-user experience monitoring is important for the following reasons:
Manage websites better: With the end-user IT monitoring, you'll have a record of when, and why your website/application is not loading so that you can take actions accordingly and fix the issue. Some critical metrics include bounce rate, latency, speed index, CTR, and more.
Lesser response time: End-user experience monitoring tracks response time from the critical servers or applications such that you know if an image loads in an instant or takes eternity. Because lesser the response time, higher the employees productivity and faster the network operations are.
Tracking user behaviour: You can track the user behaviour and patterns they follow to understand your business before purchasing. Using this information, you can optimize your applications/websites such that it adds monetary benefit to your organization.
Effective fault management: End-user experience monitor proactively monitors the user experience across regions, detects potential performance anomalies, and aids in taking further steps to improve the user experience.
End-user IT monitoring using OpManager's add-on: Applications Manager
OpManager's plugin, Applications Manager provides dedicated end-user experience monitoring (EUEM) to measure the end-user experience of business-critical network services such as LDAP, DNS, Ping and Mail server. With end-user experience monitoring, you'll know if your website populates data at its earliest or throws the error "The site is not reached".
You can opt for this OpManager plugin to utilize the most of its features including:
Real browser monitor
Real browser monitor helps monitor availability and health of a web application. You can get to know uptime and availability on a daily basis and also when the application was last down. You'll also find the performance overview over a period of time such as Availability history/performance history for the last 6 hours. Other information includes Page load timeout, Page load time by location, EUM agents etc.,
DNS monitor
DNS monitoring tracks the availability and performance of DNS server in real-time. It monitors various key performance metrics such as record type, response type, search value with availability status and more. When a potential outage occurs, DNS monitor alerts you immediately and helps keep your DNS infrastructure active and stable.
Mail server
Gain in-depth availability and performance of mail servers with the OpManager's plugin. OpManager does that by monitoring the response time of the server and updating status based on the given threshold. You can automate event escalation via email, SMS, etc., This also helps you take corrective actions by executing user scripts that can help restart a service etc.,
Using OpManager's firewall monitoring add-on, you can also manage and monitor important stats from your end users such as top users with respect to traffic/ VPN usage/ cloud usage, and also lets you know which websites have been frequently visited. With this data, you can limit your network usage accordingly. To learn more on end-user monitoring with Firewall Analyzer, visit Employee usage monitoring.
FAQs on End-user experience monitoring
What is End-user experience monitoring ?
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End-user experience monitoring is tracking the performance of applications and devices from the end user's point of view. EUEM products help perform end-user monitoring in real-time and helps improve service delivery.
Why End-user monitoring is critical?
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End-user monitoring monitors network performance from end-users perspective across an enterprise to gain insights into user's behavioral patterns and real-time experiences. This helps improve the quality of services (QoS) and avert redundant productivity issues leading to network operations failure and business losses.
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