CI sync

OpManager's integration with ServiceNow helps network admins log OpManager alarms as tickets in ServiceNow. You can configure relevant notification profiles for the respective alerts and forward the OpManager alarms as ServiceNow tickets.

Following are the CI fields and keys that will be synced while integrating OpManager with ServiceNow.

Class Mappings

OpManager device categories ServiceNow Classes
Server Windows : cmdb_ci_win_server Linux : cmdb_ci_linux_server
Switch cmdb_ci_ip_switch
Router cmdb_ci_ip_router
Firewall cmdb_ci_ip_firewall
UCS Blade : cmdb_ci_ucs_blade Chassis : cmdb_ci_ucs_chassis
Desktop cmdb_ci_pc_hardware
DomainController cmdb_ci_ad_controller
FCSwitch cmdb_ci_storage_switch, cmdb_ci_fc_port
Load Balancer cmdb_ci_lb
PDU cmdb_ci_pdu
RAID cmdb_ci_raid
Storage cmdb_ci_storage_device
Tape Library cmdb_ci_msd
UPS cmdb_ci_ups
Wireless LAN Controller cmdb_ci_netgear (No separate class for WAN Accelerator)
WAN Accelerator cmdb_ci_wan_accel_network
Printer cmdb_ci_printer
Wireless Access point cmdb_ci_wap_network
Wireless cmdb_ci_netgear

Virtual Machine types

Hyper-V Host cmdb_ci_hyper_v_instance
Hyper-V VM windows / linux server
Nutanix Host cmdb_ci_nutanix_host
Nutanix VM cmdb_ci_nutanix_vm_instance
Nutanix cluster cmdb_ci_nutanix_cluster
VMware Host cmdb_ci_esx_server
VMware VM cmdb_ci_vmware_instance
VMware-vCenter cmdb_ci_vcenter
Xen Host ---------NOT SUPPORTED---------
Xen VM ---------NOT SUPPORTED--------

Server

Field Key
Name name
IP address ip_address
DNS Name dns_name
Serial Number serial_number
Description description
RAM ram
Disk Size disk_size
Location location
Manufacturer manufacturer
Operating System operating_system
Service Tag service_tag
Comments comments
Location(Probe Name) location

Desktops:

Field Key
Name name
Manufacturer manufacturer
Operating System operating_system
Serial Number serial_number
RAM ram
Location location
Description description
IP address ip_address
Disk Space disk_space
DNS Domain dns_domain
Service Tag service_tag
Comments comments

Switch / Router / Firewall:

Field Key
Name name
Manufacturer manufacturer
IP Address ip_address
Serial Number serial_number
DNS Domain dns_domain
Category category
Service Tag service_tag
Description description
SNMP Location snmp_location
Model Number model_number
Physical Interface Count physical_interface_count
Device Type device_type
Comments comments
Location location

Domain Controllers:

Field Key
Name name
IP Address ip_address
Serial Number serial_number
Manufacturer manufacturer
DNS Domain dns_domain
Model Number model_number
Service Tag service_tag
Description description

Printers

Field Key
Name name
IP Address ip_address
Serial Number serial_number
Manufacturer manufacturer
DNS Domain dns_domain
Model Number model_number
Service Tag service_tag
Description description

FCSWitch

FCSwitch
Field Key
Name name
Manufacturer manufacturer
DNS Name dns_name
Serial Number serial_number
Model Number model_number
Description description
IP Address ip_address
WWNN wwnn
FCPorts
Speed speed
Port Type port_type
WWNN wwnn
Computer Sys ID (Sys id of the FCSwitch - As reference) computer_sys_id

Nutanix

Nutanix Cluster
Field Key
Name name
Version version
IP Address ip_address
DNS Name dns_name
NCC Version ncc_version
Cluster UUID (UUID) cluster_uuid
Cluster Object ID (Cluster ID) cluster_object_id
Nutanix Storage Container
Name name
Deduplication deduplication
Disk Size disk_size
Compression compression
Erasure Code erasure_code
Replication Factor replication_factor
Container ID cotainer_id
Nutanix Storage Pool
Name name
Disk Space (Capacity) disk_space
Object ID (SP_ID) object_id
Nutanix Host
Name name
IP Address ip_address
DNS Name dns_name
Disk Space disk_space
CPU Core Count cpu_core_count
Description description
CPU Name cpu_name
CPU Type cpu_type
Location (Probe) location
Comments comments
Nutanix VM
Name name
IP Address ip_address
DNS Name dns_name
Memory memory
Disk Capacity disk_capacity
Network adapter count network_adapter_count
CPU Count cpu_count
Object ID (VM_ID) object_id
VM Instance ID (UUID) vm_instance_id
Location (Probe) location
Comment comment

UCS

Fields for UCS
Field Key
Name name
Manufacturer manufacturer
Model Number model_number
DNS Name dns_name
Number of chassis number_of_chassis
Number of fabric interconnects number_of_fabric_interconnects
Location (Probe name), Comments location
Fields for chassis
Name name
Number of IO Modules number_of_io_modules
Number of Fans number_of_fans
Number of PSU number_of_psu
Number of Servers number_of_servers
UCS Equipment (Reference to UCS) ucs_equipment
Chassis ID chassis_id
Location (Probe name) location
Fields for Blade Server
Name name
Model Number model_number
CPU Core count cpu_core_count
Blade Serial Number blade_serial_number
Number of adaptors number_of_adaptors
UCS Chassis (Reference to chassis) ucs_chassis
Location (Probe name) location
Fields for Rack unit
Name name
Number of cores number_of_cores
Number of adaptors number_of_adaptors
Total Memory total_memory
Rack Serial rack_serial
Model Number model_number
UCS Equipment (Reference to UCS) ucs_equipment

WirelessAcessPoint

Field Key
Name name
IP Address ip_address
Manufacturer manufacturer
MAC Address mac_address
DNS Domain dns_domain
Description description
Channels channels
Model Number model_number

WAN Accelerator

Field Key
Name name
IP Address ip_address
Manufacturer manufacturer
MAC Address mac_address
DNS Domain dns_domain
Serial Number serial_number
Location location
Description description
Category category

VMWare

Field Key
vCenter fields
Name name
Full Name fullname
IP address ip_address
DNS Name dns_domain
Model Number model_number
Edition edition
API version api_version
Location location
Serial Number serial_number
Instance UUID instance_uuid
Version version
Host fields
Name name
Connection state connection_state
Operating System os
OS Version os_version
Description description
vCenter reference vcenter_reference
Serial Number serial_number
CPU Core Count cpu_core_count
CPU type cpu_type
Power State power_state
Manufacturer manufacturer
cCenter Reference ID vcenter_ref
CPU Name cpu_name
CPU count cpu_count
CPU Speed cpu_speed
CPU core thread cpu_core_thread
DNS Name dns_domain
IP Address ip_address
Disk Space disk_space
Location location
VMWare VM
Name name
DNS Name dns_domain
Memory(MB) memory
CPU count cpus
Disk Count disks
Image Path image_path
Network Adapter count nics
vCenter UUID vcenter_uuid
CPUs cpus
vCenter Reference ID vcenter_ref
vCenter reference vcenter_reference
IP Address ip_address
VM Instance ID vm_inst_id
VMInstance UUID vm_instance_uuid
Location location
Description description

WLC and Wireless

Field Key
Name name
Manufacturer manufacturer
IP Address ip_address
MAC Address mac_address
DNS Domain dns_domain
Description description
Serial Number serial_number
Model Number model_number
Physical Interface count physical_interface_count
Location location

UPS

Field Key
Name name
IP Address ip_address
DNS Name dns_name
Manufacturer manufacturer
Description description
Model Number model_number
Serial Number serial_number
Service Tag serice_tag
Battery Status battery_status
Output Current output_current
Output Volts output_volts
Location location
Comments comments

Tape Library:

Field Key
Name name
IP Address ip_address
Manufacturer manufacturer
DNS Name dns_name
Model Number model_number
Service Tag service_tag
Description description
Serial Number serial_number
Location location
Comment comment

Storage:

Field Key
Name name
IP Address ip_address
Manufacturer manufacturer
DNS Name dns_name
Model Number model_number
Service Tag service_tag
Description description
Serial Number serial_number
Location (Site Name) location
Comment comment

Hyper V

HyperV Host
Field Key
Name name
IP Address ip_address
DNS Name dns_name
Manufacturer manufacturer
Serial Number serial_number
Description description
OS os
CPU Core Count cpu_core_count
CPU Speed Mhz cpu_speed_mhz
CPU Name cpu_name
CPU Type cpu_type
Disk space disk_space
Object ID (UUID) object_id
Location (Probe Name) location
Comments comments
Hyper V VM
Name name
IP Address ip_address
DNS Name dns_name
CPU Count cpu_count
Disks disks
Network Adapter count network_adapter_count
Object ID (UUID) object_id
OS Name os_name
Location location
Comments comments

Load Blancer and PDU :

Field Key
Name name
IP Address ip_address
Manufacturer manufacturer
DNS Name dns_name
Model Number model_number
Service Tag service_tag
Description description
Serial Number serial_number
Location (Probe) location
Comments comments

Raid:

Field Key
Name name
IP Address ip_address
Manufacturer manufacturer
DNS Name dns_name
Model Number model_number
Service Tag service_tag
Description description
Serial Number serial_number

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