The following are the values that will be synced wile integrating OpManager with ServiceNow.
Field | Key | Source |
Category | category | Notification Profile |
Subcategory | subcategory | Notification Profile |
Technician | assigned_to | Notification Profile |
Group | assignment_group | Notification Profile |
Impact | impact | OpManager allows users to choose their desired priority. Hence, assigning impact and urgency will be based on the default priority lookup rule. Learn More. |
Urgency | urgency | |
Description | description | Notification Profile. Can add custom message too. |
Opened by | opened_by | Username used in configuration |
Called ID | caller_id | Username used in configuration |
Short Description | short_description | Notification Profile. Can add custom message too. |
CI | cmbd_ci | Display name of the device to which the alarm belongs to. |
State | state | 1 for open, 6 for closure |
Called ID | called_id | Username used in configuration |
Close Code | close_code | |
Close Notes | close_notes | |
Comments | comments | Notes while updating incident. |
Field | Key |
Source | source |
Node | Node: Display the name of the device in OpManager |
Type | type |
Resource | resource |
Metric Name | metric_name |
Source Instance | source_instance |
Severity | severity |
Description | description |
CMDB CI | cmdb_ci : Display the name of the device in OpManager |
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