ServiceDesk Plus settings

ServiceDesk Plus is a combined HelpDesk and Asset Management software that integrates trouble ticketing, asset tracking, purchasing, contract management and knowledge base in one package.ServiceDesk Plus can be installed on any remote machine and can be run from the same machine where ADManager Plus is installed.As a result, AD management functions such as 'Create User', 'Delete User', 'Unlock User', 'Enable User', 'Disable User', 'Reset UserPassword' etc... can be performed from ServiceDesk Plus itself.

Steps to configure 'ServiceDesk Plus' settings:

• Navigate to Admin → System Settings → Integrations → ServiceDesk Plus
• Select 'Integrations' located under 'System Settings'.
• Click ServiceDesk Plus located under ITSM/Help Desk tools.
• In the 'Service Desk Settings' page, configure the following:
• Server where ServiceDesk Plus is running: Enter the ServiceDesk Plus server name.
• ServiceDesk Plus server port number:Enter the port number.
• Protocol Settings:Select the protocol for data transmission. Choose HTTPS or HTTP as configured in ServiceDesk Plus.
• To perform AD and exchange related tasks from ServiceDesk Plus console, click on 'Enable tight integration with ServiceDesk Plus'.
  Note: If the checkbox is unselected, the connection will be saved and updated, but AD and Exchange-related management actions cannot be performed from the ServiceDesk Plus console.
• Click 'Test Connection and Save' to establish connection and save the settings.

Actions supported:

• User provisioning
• Enable or disable user accounts
• Reset passwords
• Unlock user accounts
• User de provisioning
• Add to Group
• Remove from Group
• Modify Department
• Modify Manager
• Set Folder Permissions
• Remove Folder Permissions