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Applicable For Endpoint Central MSP 
 
 

Contacting ZOHO Corporation 

Table of contents

  1. ZOHO Corp. Headquarters
  2. Sales
  3. Technical Support
  4. Escalations

ZOHO Corp. Headquarters

 

Web site www.zohocorp.com
Corporate Office

Zoho Corporation

4141 Hacienda Drive

Pleasanton, CA 94588 USA

Phone: +1-925-924-9500

Fax : +1-925-924-9600

E-mail: info@manageengine.com

Zoho Corporation Private Limited

DLF IT Park, Block 7, Ground floor, No. 1/124,

Shivaji Garden, Nandambakkam Post,

Mount PH Road, Ramapuram

Chennai 600 089

Phone: 044- 69656070, 044 - 69656060

Fax: +91-44-22707172

E-mail: info@manageengine.com

Zoho Corporation Private Limited
Estancia IT Park Pvt Ltd
Plot No. 140 & 151, GST Road,
Vallancherry Village,
Chengalpattu District 603 202.
Phone : 044- 69656070, 044 - 69656060
Zoho Corporation Pte Ltd
C/o Cananex Singapore Pte Ltd
Block 1003 Bukit Merah Central #05-23
Inno-Center, Singapore 159836
Main Line : 63344486
Fax: 62819188
Mobile: 97552882
Contact Person: Ong Yang Peng
Email: yangpeng.ong@cananex.com.sg

Sales

You can buy ManageEngine Endpoint Central from anywhere in the world. To buy our product contact us in the following ways:

  1. Fill out our sales request form to receive a call from our sales personnel

  2. Send us an e-mail at sales@manageengine.com

  3. Call the ZOHO Corp. headquarters or send us a fax. The numbers are as follows:

  1. Phone: +1-925-924-9500

  2. Fax: +1-925-924-9600

Technical Support

One of the value propositions of ZOHO Corp. is excellent support to its customers. During the evaluation phase the support program is extended to you free of charge. Please send your technical queries to endpointcentral-support@manageengine.com.

Use the following support format while sending e-mails to the support team:

  1. Edition of the product (Free, Standard, Professional, or Enterprise Edition)

  2. Version of the operating system you are using. For example, Windows 2003.

  3. Version of the browser you are using. For example, Firefox 1.5 or Internet Explorer 5.5.

  4. Details of the problem

  5. Steps to reproduce the problem

Alternatively, you can select the Support tab from the client window. It has the following options that will allow you to contact us:

  1. Request Support: Submit your technical queries online

  2. Need Features: Request for new features in Endpoint Central

  3. User Forums: Participate in a discussion with other Endpoint Central users

  4. Contact Us: Speak to our technical team using the toll free number 1-888-720-9500

Escalations

Should you require assistance in any way, you may follow the communication modes below based on your urgency.

  • For regular support, please write a mail to endpointcentral-support@manageengine.com.
  • Shift level : Along with the regular support mail ID, please copy escalation@endpoint-central.com
  • Support Manager Level : Along with the regular support mail ID with the Subject tag as "ESCALATION" with a copy to leonard.j@manageengine.com
  • Management Level : Along with the regular support mail ID with the Subject tag as "ESCALATION" with a copy to romanus@manageengine.com