End of Support Statement

Product Life Cycle Plan - End of Support

At ManageEngine ITOM, we are focused on providing you with the best possible experience and this drives us to continuously enhance our products. To prioritize future development and innovation, we must retire older versions of NetFlow Analyzer. This page provides detailed information about NetFlow Analyzer versions and their corresponding support status. Please refer to the table below for more details.

End of Support Specification

Version Build Nos. Year of Release Support/Maintenance Ends on
NetFlow Analyzer 4.x & 5.x 4000 to 5505 February 2005 June 2008
NetFlow Analyzer 6.x 6000 to 6100 June 2007 August 31, 2014
NetFlow Analyzer 7.x 7000 to 7600 April 2008 August 31, 2014
NetFlow Analyzer 8.x 8000 to 8600 May 2010 August 31, 2014
NetFlow Analyzer 9.x 9000 to 9900 April 2011 May 2017
NetFlow Analyzer 10.x 10000 to 10250 May 2014 May 2017
NetFlow Analyzer 11.x 11000 to 11001 February 2015 June 2019
NetFlow Analyzer 12.x 12000 to 12201 November 2016 December 2019
NetFlow Analyzer 12.3 12.3.000 to 12.3.327 August 2017 March 31, 2021
NetFlow Analyzer 12.4 12.4.000 to 12.4.196 April 2019 March 31, 2022
NetFlow Analyzer 12.5 12.5.000 to 12.5.360 February 19, 2020 March 31, 2023
NetFlow Analyzer 12.5 12.5.361 to 12.5.647 March 24, 2021 December 31, 2023
NetFlow Analyzer 12.6 12.6.000 to Latest June 14, 2022 Currently supported
Please be informed that 32 bit installations are no longer available in ManageEngine NetFlow Analyzer. Support will be stopped for all 32 bit installations by September 30, 2022. We request all users with 32 bit builds to migrate to our 64 bit installations and help us with the process. You can either download the 64 bit installations here or contact our support team at netflowanalyzer-support@manageengine.com for any queries regarding migration. To check if your installation is a 32 bit or 64 bit setup, click on the support icon (headphones icon on top shelf), scroll down to the 'Community and Details' section and select the 'Installation Info' tab.

Note:
1. Support for HighPerf Vectorwise add-on has been withdrawn from March 31, 2022. If you are an existing customer using this add-on, you can switch to HighPerf CStore, at no additional cost. Contact netflowanalyzer-support@manageengine.com to install and migrate your data to HighPerf CStore.
2. Support for Cisco WAAS has been withdrawn from July 31, 2022.
3. Internet Explorer (IE) support for NetFlow Analyzer has ended as of Jan 31, 2023. Customers are encouraged to move to other newer browsers.

Upgrading to the latest version

We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add-ons and plug-ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and / or migrate.

Upgrade plans for existing customers:

  1. If you are in version 11x and 12x, upgrade to the latest build by following the upgrade path detailed here.
  2. For queries regarding renewal of your annual maintenance and support (AMS), get in touch with our sales team at .

FAQs

1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. Can I migrate from NetFlow Analyzer version 10 and below to the latest version of NetFlow Analyzer?

A: No, migrating from NetFlow Analyzer version 10 and below to the latest build directly is not possible. You need a fresh installation of the latest NetFlow Analyzer build, apply the license file, and then your devices can be on-boarded. If you face any issue, please contact our support team - we will be able to assist you.

3. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

4. I have paid AMS for NetFlow Analyzer version 11 recently. How long is the support valid?

A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of NetFlow Analyzer, apply the latest NetFlow Analyzer license and the future renewal of your AMS will be on the latest license and not on the older license.

5. I have a user-based or an older version license. What will be the impact on the AMS?

A: If you have renewed the AMS, you are eligible to get the equivalent license of the latest version free-of-cost. Since NetFlow Analyzer's latest version is licensed based on the number of devices, you have to inform our sales team () on how many number of devices you want to continue monitoring. The new license will be sent to you based on your request. Remember that you need to renew the product from thereon based on the new license and not on the older version's pricing.

6. My AMS has expired. What should I do now?

Please write to our sales team (). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

7. At what price will the AMS be renewed?

The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to for further clarifications.