MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes. For MSPs, account management means managing multiple organizations as individual accounts on a common platform.
Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome.
ServiceDesk Plus MSP is thoughtfully designed with unique features to handle multiple clients, so you can ensure quality services for your customers. You can protect your clients' data, establish your business relationships by providing security and visibility, maintain their contacts, and accomplish a lot more with this handy tool for MSPs.
Centralized account management
Configuring account-specific details
Requester configuration and management
SLA management for accounts
Service Catalogs
Account-specific knowledge base
Rebranding
Account-specific reports
