Zia, the conversational virtual support agent

Zoho's AI assistant for business, Zia, now helps MSPs bridge the gap between technicians and their clients. As a potential first point of contact, Zia can reduce service desk teams' response times and help significantly increase end-user satisfaction rates.

Your service desk's own concierge

Handles simple queries, such as checking the request count and pending approvals
Combs ServiceDesk Plus MSP's database to answer a variety of questions—for example, Zia can search requests based on their priority level and identify tickets that have violated SLAs
Invokes service desk operations, such as logging a request or adding notes, through appropriate inputs at every stage of an interaction

Smart suggestions for a smarter service desk

Reopens requests by evaluating the end users' responses to completed requests
Assigns or suggests appropriate categories for requests
Suggests appropriate templates for requests
Deduces users' approval decisions from approval response emails and executes the approval action

Zia, the conversational virtual support agent

Your service desk's own concierge

Smart suggestions for a smarter service desk

See ServiceDesk Plus MSP in action