Change Advisory Board

The Change Advisory Board (CAB) is a body that exists to approve changes and to assist Change Management in the assessment and prioritisation of changes. The members of the CAB are selected based on their expertise and capability to assess change adequately from business and technical point of view.

Note:

The CABs are populated based on the logged in technicians associated sites/accounts.

To add new a CAB,

Go to Admin > Customization > Change Management > Change Advisory Board (CAB) (Old UI: Admin > Problem/Change Management > Change Advisory Board (CAB).
Select an Account and click New CAB button. This opens the Add CAB page.
Specify the Name of the CAB in the given text field.
Select the members of the CAB from the technicians list and move it to the members list using >> button.
Specify the Description of the CAB in the description field and save the changes.
Click the Save and add new button to save the CAB and add another CAB.