Configuring Software Type
All different forms of software such as, licensed, prohibited, freeware, shareware, excluded and un-identified software comes under this category.
To access the Software Type configuration page,
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Click the Admin tab in the header pane. This opens the Configuration Wizard page.
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Click the Software Type icon under the Software block. This opens the Software Type list view page. By default there are six software types that cannot be edited nor deleted.
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Shareware: Software that is available free of charge, may be distributed for evaluation with a fee requested for additional features or a manual etc.
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Freeware: Software that is provided without charge.
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Prohibited: Software that is prevented from use.
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Excluded: Software that is omitted from use.
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Managed: All licensed software comes under this software type.
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Un-Identified: Unknown software can be categorized under this software type.
Adding New Software Type
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Click the New Software Type link. This opens the Software Type Details page.
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Specify the Software Type name in the given text field. This is a mandatory field which will uniquely identify individual software type.
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Specify any relevant information about the Software Type in the description field.
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Click Add Software Type button. This adds the software type to ServiceDesk Plus and gets displayed below the add software form.
Editing Software Type
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From the Software Type list view page, click the Edit icon beside the software type to edit.
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Modify the necessary changes.
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Click Update Software Type button.
Deleting Software Type
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From the Software Type list view page, click the Delete icon beside the software type to delete. A dialog box confirming the delete operation appears.
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Click OK to proceed. The software type is deleted from the list.