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MSP Business Dashboard

Monitor your business' health efficiently.
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MSP Business Dashboard in ServiceDesk Plus MSP

As an MSP, you need a consolidated view of all essential service desk and business metrics to know where you stand, so you can steer your business in the right direction. The live, out-of-the-box MSP Business Dashboard in ServiceDesk Plus MSP provides a quick snapshot of your entire MSP operations, with insights in areas like revenue, customer satisfaction, and technician productivity.

MSP metrics and KPIs

MSP metrics and KPIs to measure MSP success

Track the numbers that matter. Make smart decisions.

  • Gain insights into your business operations with widgets on revenue generated, billable and non-billable hours, managed assets, live progress of projects, and more.
  • Drive service desk operations with key data on technician performance, SLA compliance, worklog cost, ticket inflow trends, and customer satisfaction, and fix any inefficiency.
  • Visually customize each widget on the dashboard with multiple chart types.
  • Gain quick access to underlying data with a single click.
  • Provide role-based access to the MSP Business Dashboard.