Sandbox for ServiceDesk Plus Cloud

(Available only in the cloud version)
 

Ensure zero interruptions to critical IT service delivery automation and configurations with native Sandbox capabilities

Sandbox environment

Ensure zero interruptions to critical IT service delivery automation and configurations with native Sandbox capabilities

  • Leverage the sandbox to configure and test configurations for various ITSM practices in a parallel service desk environment.
  • Reduce development errors and post-deployment disruptions by tracking configuration modifications, and efficiently pinpointing the fault early.
  • Improve end user experience and productivity by reducing interruptions or service delays with a stable production environment.
  • Increase visibility and control over the configurations and deployments with fine-grained access controls

  • Import technicians into the sandbox environment with specific role-based edit and access permissions.
  • Build, modify, and test multiple configurations including instance configurations, users and permissions, templates and forms, automations and workflows, and customizations across practices including service request, change, and release management.
  • Access the list of configurations made, and the deployments along with a complete summary of the deployments with information on the configuration type, actions performed, associated and the user in-charge.
  • To learn more about this feature, check out our admin guide.

Build, test, and deploy configurations without affecting everyday ITSM operations.

Let's support faster, easier, and together