Enhancements
Integrations
SDP Cloud - Zoho Cliq integration
- Integrate ServiceDesk Plus Cloud with Zoho Cliq to enhance user communication and collaboration.
- Currently, this feature is applicable only for Requests and in the Enterprise edition.
- To enable integration, go to Setup > Apps & Add-ons > Integrations > Third Party Integrations > Zoho Cliq.
- After the integration is enabled, technicians and requesters (with approval permissions) can create chat channels either from the request details page or from the chat bar in the footer of the application.
Changes
- Push notifications can be configured for the notifications under Change Notification Rules.
- Change Roles with the assigned user's information is now displayed as a popup in the change list view.
- Description field has been added to change list view title's tooltip.
- Change Stage column has been added for custom reports of Task module.
- New widget Open Changes assigned to me is now supported in Change Dashboards.
- User fields of CMDB and Asset can be selected as recipients/approvers in Change Notifications and Approvals.
- Department Head of Change Requester is now supported as recipient/approver in Change Notifications and Approvals.
Setup
Sandbox Enhancements
- The following configurations are now supported in sandbox:
- Request, change, and release lookup additional fields
- Custom Module
- Resolution template
- Global variables
- Sandbox related settings are now added under the Settings tab in Setup > Data Administration > Sandbox. In addition to existing settings, the following settings are introduced for enhanced user experience:
- Users can now provide and revoke login access to Sandbox from the production account in bulk.
- Sandbox can be disabled or deleted permanently.
Additional Field Enhancement
A new additional field type named Date has been added to the requests module. The new field type will not have the time component to it as opposed to the existing Date/Time field type. You can set dates before 1970 using this field type. The field type is timezone independent, meaning the values will not vary with the user's personalized timezone.
General
Users can customize the preferred font size for text across the application to improve readability under Layout Personalization.
Business Rules Enhancements
- Custom module now supports Business rules.
- Business Rules can now be configured to Request Tasks.
- New fields have been introduced in Business rule Criteria and Business rule Field Update.
- Notification Actions have been removed from business rule actions and can be configured in Triggers.
MSP worklog timer auto start
- Worklog timer can be configured to start automatically when the owner views a request.
- To configure this, go to Setup > General > Advanced portal > Worklog settings.
Discover Product Enhancements
The Discover Product page has been revamped with an enhanced user interface, featuring a dedicated section for Service Availability Status and Reports. Quick links to Roadmap, Pre-Release Notes, Policies, Webinars, Events, Testimonials, and Contact Information are also given. The updated UI will be shown only to technicians.
NPS Survey
The Net Promoter Score survey included in the application to gather constructive feedback from users. The survey will be shown once a user logs out.
Issues Fixed
Assets
- Workflow condition nodes are not executed for Last scanned asset fields.
Changes
- Workflow does not execute when attachments are added to the change, if the workflow is waiting at an IF or Wait For node.
- Custom script actions (Show Field Errors and Abort) are not applied in the Change Copy form.
