Argon Medical Devices is a leading global manufacturer of medical devices specializing in products used for minimally invasive procedures, such as those for heart and vascular diseases and cancer.
John Bruner, user support manager at Argon, has been using ServiceDesk Plus for four years at Argon and also used it for three years for a previous employer. ServiceDesk Plus helps him and his team organize incident tickets and service requests. When Bruner joined Argon, it was using ServiceDesk Plus as a catch-all. By separating it into service request groups and implementing all the features of ServiceDesk Plus, Argon's IT team significantly improved service desk efficiency. Its reporting capabilities have also grown exponentially.
Bruner tried the solutions available in the ITSM market, and ServiceDesk Plus is one of the most robust and effective he has encountered. Bruner described ServiceDesk Plus as a versatile tool, and he would definitely recommend it.
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I've used pretty much everything that's out there, and ManageEngine by far has been one of the more robust and effective platforms that I've had. ServiceDesk Plus helps me organize our incidents and service requests. When I started with this company, the company was using it as a catch-all. So, being able to break it into service request groups has made things a lot more efficient.
–John Bruner, User support manager